Location: Port Harcourt, Rivers
Employment Type: Full-time
Job Summary
- The ideal candidate will be responsible for overseeing the day-to-day operations of the restaurant to ensure exceptional customer service, operational efficiency, profitability, and compliance with hospitality standards
- The role requires strong leadership, effective team management, and the ability to maintain high-quality food service while driving business growth and customer satisfaction.
The Key Responsibilities
Restaurant Operations:
- Oversee the daily operations of the restaurant to ensure smooth and efficient service delivery.
- Ensure excellent customer service standards are consistently maintained.
- Monitor food quality, presentation, cleanliness, and hygiene in accordance with company and regulatory standards.
- Coordinate restaurant activities with kitchen and service teams to ensure seamless operations.
- Ensure compliance with all health, safety, sanitation, and hospitality regulations.
Staff Management:
- Recruit, train, supervise, and motivate restaurant staff to achieve operational excellence.
- Prepare staff schedules, assign duties, and monitor attendance and performance.
- Conduct performance evaluations and provide coaching to improve employee productivity.
- Foster a positive, professional, and customer-focused work environment.
Customer Experience:
- Handle customer complaints and feedback promptly and professionally.
- Implement initiatives to improve customer satisfaction and enhance the overall dining experience.
- Ensure consistent delivery of exceptional hospitality services.
Financial & Inventory Management:
- Monitor daily sales, operating expenses, and profitability.
- Prepare operational and performance reports for management.
- Manage inventory levels, stock control, and procurement of restaurant supplies.
- Minimize wastage and implement cost-control measures.
- Ensure proper cash handling procedures and oversee POS system operations.
Business Development & Compliance:
- Develop and implement marketing and promotional activities to increase customer traffic and revenue.
- Monitor market trends and recommend strategies to improve business performance.
- Ensure compliance with all statutory, licensing, and regulatory requirements applicable to the hospitality industry.
Qualifications
- BSC/OND in Hospitality Management, Business Administration, or related field
- Minimum of 2-7 years of experience in Hospitality Management or related roles
- Strong organizational and coordination skills
- Strong leadership and communication skills
- Ability to work under pressure
- Basic Accounting or financial management knowledge
- Good communication and interpersonal skills
- Experience with POS Systems and inventory management
Salary
N200,000 - N250,000 monthly.
Application Closing Date
Not Specified.
Interested and qualified candidates should send their CV to: frontdeskellasot@gmail.com using the Job Title as the subject of the email.
Note: Only candidates residing in Port Harcourt will be considered.
