Location: Port Harcourt, Rivers
Employment Type: Full-time
Summary
- We are seeking a highly organized, proactive, and detail-oriented Customer Service Officer to join our team.
- We are seeking a proactive and customer-focused Customer Service Officer with proven sales experience to join our team.
- The successful candidate will provide excellent customer service, respond to customer enquiries, promote products and services, convert enquiries into sales, and maintain strong customer relationships.
- The role requires excellent communication skills, a good understanding of the sales process, computer proficiency, inventory awareness, and the ability to coordinate effectively with customers and internal teams.
The Key Responsibilities
- Attend to customers professionally through phone calls, emails, social media, and in-person interactions.
- Respond promptly to customer enquiries, complaints, requests, and product/service information.
- Identify customer needs and recommend suitable products or services.
- Actively promote products and services and convert prospects into paying customers.
- Follow up with leads and existing customers to generate repeat and new business.
- Handle the complete sales process, from identifying prospects and presenting products to closing sales and following up after purchase.
- Build and maintain positive relationships with new and existing customers.
- Maintain accurate records of customer interactions, enquiries, orders, and sales activities.
- Coordinate customer orders and ensure timely communication between customers, sales, inventory, and other relevant departments.
- Monitor product availability and liaise with the appropriate team regarding inventory levels.
- Assist with inventory management by keeping accurate records of products received, sold, returned, or transferred.
- Process customer orders and ensure that the correct products and quantities are supplied.
- Handle customer complaints professionally and ensure appropriate resolution.
- Meet assigned sales targets and contribute to the achievement of departmental revenue goals.
- Prepare basic sales and customer service reports as required.
- Use computer systems, spreadsheets, CRM tools, and other relevant software to manage customer and sales information.
- Keep up to date with product knowledge, pricing, promotions, and company policies.
- Coordinate promotional activities and support sales campaigns when required.
- Work closely with team members to ensure smooth customer service and sales operations.
- Perform other duties as assigned by Management.
Requirements
- Minimum of an OND/HND/Bachelor's Degree in Business Administration, Marketing, Mass Communication, or a related field.
- 1–3 years of experience in customer service, sales, retail, business development, or a related role.
- Previous experience in a sales/customer-facing position will be an advantage.
- Experience using CRM systems, POS systems, or inventory software is an added advantage.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Proven sales and selling skills.
- Ability to identify customer needs and convert opportunities into sales.
- Good negotiation and persuasion skills.
- Strong coordination and organisational abilities.
- Basic understanding of inventory management.
- Good computer skills, including Microsoft Word, Excel, email, and other business applications.
- Good record-keeping and reporting skills.
- Ability to handle multiple customers and tasks simultaneously.
- Problem-solving and conflict-resolution skills.
- Ability to work independently and as part of a team.
- Target-driven, proactive, and results-oriented attitude.
Salary
N100,000 - N120,000 monthly.
Application Closing Date
Not Specified.
Interested and qualified candidates should send their updated CV to: frontdeskellasot@gmail.com using the Job Title as the subject of the mail.
Note: Only candidates residing in Port Harcourt will be considered.
