Location: Ogudu GRA, Lagos
Description
- We are seeking a highly capable and hands-on Operations Manager to oversee the day-to-day operations of a fast-growing beauty retail and e-commerce company.
- This is a senior execution role for someone who can bring structure to a busy operation, coordinate multiple departments, identify operational gaps and ensure that work is completed accurately and on time.
- The successful candidate must have strong experience managing operations within a retail, e-commerce, FMCG, beauty, pharmaceutical or similarly inventory-driven business.
Key Responsibilities
- Oversee daily operations across the office, warehouse, inventory, order processing and fulfilment functions.
- Ensure online and offline customer orders are processed, packed and dispatched accurately and on time.
- Coordinate the warehouse, inventory, e-commerce, customer service, accounts and administrative teams.
- Establish and enforce standard operating procedures across departments.
- Monitor stock movement, receiving, storage, picking, packing, transfers, returns and adjustments.
- Work closely with the Accountant and Internal Auditor to investigate inventory and sales discrepancies.
- Ensure sales, orders, payments, stock records and operational reports are properly documented.
- Monitor employee productivity, attendance, task completion and adherence to company procedures.
- Identify operational bottlenecks, recurring errors, wastage and control weaknesses, and implement practical solutions.
- Ensure the physical warehouse and office are organised, secure and properly maintained.
- Coordinate with logistics partners and resolve fulfilment or delivery issues.
- Monitor service providers, operational expenses and the use of company resources.
- Support the implementation of ERP, inventory, e-commerce and other business systems.
- Prepare daily, weekly and monthly operational reports for management.
- Lead operational meetings and follow up on assigned actions until completion.
- Support recruitment, onboarding, training and performance management for operations staff.
- Maintain high standards of professionalism, accountability and customer service throughout the organisation.
Requirements
- Bachelor’s Degree in Operations Management, Business Administration, Supply Chain Management or a related field.
- Minimum of 5 years’ relevant operations experience, including at least 2–3 years in a managerial or supervisory position.
- Proven experience in a retail, e-commerce, beauty, FMCG, pharmaceutical or inventory-driven organisation.
- Practical experience managing warehouses, inventory, order fulfilment and cross-functional teams.
- Strong understanding of inventory controls, stock reconciliation and operational reporting.
- Experience developing and implementing SOPs, workflows and performance standards.
- Strong leadership, problem-solving and decision-making abilities.
- Ability to hold team members accountable and follow tasks through to completion.
- Good working knowledge of Microsoft Excel or Google Sheets.
- Experience with ERP, inventory management, CRM or e-commerce systems is an advantage.
- Excellent written and verbal communication skills.
- Must be highly organised, detail-oriented, proactive and comfortable working in a fast-paced environment.
- Must be able to work on-site in Ogudu GRA, Lagos.
Who We Are Looking For
We are looking for a mature and dependable operations professional who:
- Takes ownership without waiting to be repeatedly reminded.
- Can manage both people and processes effectively.
- Notices problems early and takes action to resolve them.
- Is comfortable working with data, systems and operational reports.
- Can introduce structure without disrupting business continuity.
- Understands the importance of accuracy in inventory and order fulfilment.
- Can confidently supervise teams and enforce company procedures.
- Operates with integrity, discipline and sound judgement.
Application Closing Date
Not Specified.
Interested and qualified candidates should:
Click here to apply online
Note: Only candidates whose experience closely matches the requirements of the role will be contacted.
