Job Title: Sales & Customer Service Officer
Location: Congo
Job Summary
- The Sales & Customer Service Officer is responsible for planning, coordinating, and executing all sales development initiatives aimed at increasing sales volumes and strengthening the customer portfolios and commercial territories under his/her responsibility.
- He/She is also accountable for ensuring an outstanding customer experience by maintaining high levels of customer satisfaction and overseeing the timely, efficient, and quality delivery of products and services in accordance with the Company's standards and customer expectations.
Key Responsibilities
Operational & Functional:
- Execute a sales plan based on the approved sales strategy, in collaboration with the Regional Sales Manager
- Process customer orders and follow up to ensure prompt delivery of products, in accordance with the organization’s policies.
- Proactively gather current customer data and information and regularly update the customer database to ensure its reliability and accuracy.
- Work closely with the Regional Sales Manager to identify constraints affecting product sales.
- Proactively identify and report on potential revenue streams or new sales opportunities.
- Initiate and manage relationships with internal and external customers in the local market.
- Achieve assigned sales volume and revenue targets.
- Develop and maintain strong relationships with assigned customers.
- Monitor customer orders from order placement through delivery.
- Identify opportunities to increase sales volumes within the assigned territory.
- Monitor customer complaints and coordinate timely resolution with relevant departments.
- Monitor competitors, market trends and customer needs.
- Support customer retention and portfolio development.
- Coordinate with Logistics, Transport, Dispatch, Finance and other relevant departments to ensure timely order fulfilment and resolution of customer issues.
- Prepare and compile periodic activity, financial, and performance reports.
- Perform any other tasks assigned by the Regional Sales Manager.
Profile Required
Education & Experience:
- Minimum of a Bachelor`s Degree or its equivalent in a related discipline.
- Postgraduate/relevant professional qualification will be an added advantage.
- Minimum of 5 years of relevant experience in sales, customer service, commercial administration.
Technical Skills:
- Sales and customer relationship management
- Order management and sales administration
- Customer database management
- Advanced Excel
- SAP / ERP
- Sales reporting and data analysis
- Market and competitor analysis
- Knowledge of cement/building materials industry – desirable
- Ability to process sales transactions accurately and identify discrepancies in customer orders, invoices and supporting documentation.
Soft Skills:
- Customer orientation
- Communication
- Negotiation
- Problem solving
- Analytical thinking
- Attention to detail
- Accountability
- Integrity
- Teamwork
- Results orientation
- Analytical mindset and problem-solving skills
- Ability to communicate analyses clearly
- Attention to detail
- High ethical standards and integrity
- Strong communication and interpersonal skills
- Strong organizational skills.
Application Closing Date
Not Specified.
Interested and qualified candidates should:
Click here to apply online