Job Title: Sales Team Lead (Telesales and Client Acquisition)
Location: Ikeja, Lagos
Employment Type: Full-time
Role Summary
- We are seeking a high-performing Sales Team Lead to lead our inside sales function and build a disciplined, conversion-focused telesales team.
- The role goes beyond supervising calls. You will be responsible for ensuring that enquiries are captured, followed up, nurtured and converted into confirmed business opportunities, while coaching the team to consistently improve performance.
- The role covers telesales, lead management, reservations, CRM management and customer relationship processes across our venues, rental business and curated events.
Key Responsibilities
Telesales & Revenue Generation:
- Lead and supervise the Telesales and Reservations team.
- Drive achievement of enquiry conversion and revenue targets.
- Develop telesales campaigns for corporate and social events.
- Drive outbound sales initiatives.
- Reactivate dormant clients and prospects.
- Monitor individual and team productivity.
- Build a high-performance sales culture.
Lead Management:
- Ensure every enquiry from phone, email, website, social media and walk-in channels is captured accurately.
- Maintain a structured lead journey from enquiry to confirmed booking.
- Ensure quotations and proposals are followed up systematically.
- Monitor ageing leads and implement recovery strategies.
- Prepare weekly pipeline reports.
Reservations:
- Oversee venue reservations and booking processes.
- Ensure booking calendars remain accurate and updated.
- Coordinate with Venue Coordinators to prevent booking conflicts.
- Verify booking documentation and payment requirements.
- Ensure bookings comply with company policies.
Sales Performance & Conversion:
- Improve enquiry-to-booking conversion rates.
- Monitor quotation turnaround time.
- Develop effective telesales scripts and best practices.
- Analyse lost business and reasons for non-conversion.
- Recommend initiatives that improve sales effectiveness.
CRM & Reporting:
- Maintain accurate CRM records.
- Track customer interactions and follow-ups.
- Segment customer databases for targeted campaigns.
- Monitor enquiry volumes, booking trends and conversion rates.
- Prepare sales forecasts and performance reports.
Team Leadership & Coaching:
- Train, coach and develop Telesales Officers.
- Conduct regular coaching and performance reviews.
- Set individual targets and monitor achievement.
- Build a motivated, disciplined and customer-focused team.
- Identify performance gaps and implement improvement plans.
Requirements
- Bachelor's Degree in Business Administration, Marketing, Hospitality Management or related discipline.
- 2–3 years experience in telesales or call center operations(mandatory)
- At least 1 year in a supervisory or team lead role
- Strong ability totrain, coach, and develop team members
- Proven track record ofmeeting or exceeding sales targets
- Excellent communication, negotiation, and closing skills
- Strong leadership and people management abilities
- Ability to work in afast-paced, target-driven environment
- Proficiency in CRM tools and Microsoft Office
- Must reside inIkeja or nearby areas(proximity is key
- Experience in events, hospitality, hotels, airlines, real estate or other service industries is an advantage.
Salary
N150,000 - N180,000 per month.
Application Closing Date
12th October, 2026.
Interested and qualified candidates should send their CV to: recruitment@thegrandeureventsng.com using "Sales Team Lead" as the subject of the email.
