Job Title: Senior Business Manager - All Locations
Job ID: 833
Location: Nigeria
About the Role
- The job purpose is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Responsibilities
Increase revenue earning customer net additions – Prepaid:
- Identify and formulate zonal sales strategies to help drive gross additions
- Monitor churn & grace periods
- Supervise health of acquisitions, compliance on activations,
- Oversee activating connections as per the stipulated turnaround times
Increase Revenue earning customer net additions – Postpaid:
- Identify and formulate zonal sales strategies to help drive gross additions
- Monitor churn & grace periods
- Supervise health of acquisitions, compliance on activations,
- Oversee activating connections as per the stipulated turnaround times
Achieve Net Revenue of the zone:
- Identify and formulate Customer Service development strategies to help drive collections and bad debts performance of the zone
- Propose and drive VAS Up selling activities
- Drive the reduction of recharge turnovers and first bill churn & zero recharge.
Deliver on Channel Satisfaction Score:
- Implement the audit and review of channel partners & distributors to ensure Healthy ROI
- Monitor the timely disbursement of claims to the market and regular trade servicing.
- Conceptualize, design and implement channel delight activities
Expand Distribution Width and Depth:
- Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents
- Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
- Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
Network Coverage & Quality:
- Network Optimization
- New sites ROI and deployment
- Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within Zone
Showroom Experience Delivery:
- Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
- Ensure provision of standard Infrastructure at Zonal showrooms,
- Ensure showroom employees are up-skilled in industry training and certifications for the role
Achieve Employee Engagement Scores in line with the Engagement Target for the Business Area:
- Continuously motivate the front-line employees through leadership by examples
- Implement all action plans that will address hygiene issues etc. from engagement survey
Requirements
Educational Qualifications:
- Bachelor’s Degree in Management or related Social Sciences
- Masters in Business Administration is an advantage
Relevant Experience & Functional / Technical Skills:
- Minimum of 12 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
- Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies
- Extensive sales and business development experience with proven expertise in revenue generation and growth
- Excellent product knowledge
Other requirements:
- Excellent Relationship Management skills
- Excellent Numerical Acumen and Analytical thinking skills
- Excellent presentation and communication skills
- Excellent and proven leadership skills
- Team Player: Independent, confident and objective
- Attention to details
- Excellent at driving Execution Excellence
- A strong Customer – centric orientation
Application Closing Date
5th August, 2026; 11:59PM.
Interested and qualified candidates should:
Click here to apply online