Job Title: Team Lead, Inbound Sales
Location: Lagos
Job Purpose
- The Lead, Inbound Sales is responsible for driving consistent revenue performance across the inbound sales team by coaching, managing, and developing a team of Inbound Sales agents.
- You will serve as the operational backbone of the inbound function, ensuring process adherence, maintaining pipeline health, hitting team targets, and creating a culture of continuous improvement.
- This role bridges frontline execution and sales leadership, combining hands-on deal involvement with day-to-day team management.
Key Responsibilities
Team Leadership & Coaching:
- Lead & Develop: Manage a team of Inbound Sales Representatives, providing daily guidance, motivation, and performance support.
- Coach: Conduct regular 1:1s, call reviews, and coaching sessions to develop reps' product knowledge, objection handling, and closing skills.
- Onboard: Onboard new team members, ensuring they are fully ramped within the first 90 days in line with defined success metrics.
- Performance Management: Identify skill gaps across the team and design targeted coaching plans or escalate training needs to the Sales Manager.
Sales Operations & Performance:
- Drive Targets: Own team-level sales targets (weekly, monthly, quarterly) and ensure reps consistently meet or exceed individual quotas.
- Track Activity: Monitor daily activity metrics, calls made, demos conducted, leads qualified, deals closed, and intervene proactively when performance dips.
- Deal Support: Step in to support complex or high-value deals, co-selling where needed to rescue at-risk opportunities.
- Pipeline Management: Maintain and enforce accurate CRM hygiene across the team, reviewing pipeline data and deal stages regularly.
Process & Quality Assurance:
- Process Adherence: Ensure all inbound inquiries are responded to on schedule and in line with the defined business process.
- Quality Control: Review and score sales calls and demos for quality; share feedback in structured call review sessions.
- Continuous Improvement: Identify and flag recurring bottlenecks in the lead-to-conversion journey and work with cross-functional teams to resolve them.
- Handoff Management: Own the smooth handoff process between Sales and Onboarding, ensuring customers transition seamlessly post-purchase.
Cross-Functional Collaboration:
- Marketing Feedback: Provide structured feedback on lead quality from various channels to the Marketing, Business, and Growth teams.
- Product Alignment: Collaborate with Product and Customer Success to stay current on platform updates, ensuring the team delivers accurate and compelling demos.
- Leadership Reporting: Represent the inbound team in sales leadership meetings, reporting on performance, blockers, and team insights.
Reporting & Analysis:
- Reporting: Prepare weekly and monthly team performance reports for the Growth Manager, including quota attainment, conversion rates, and activity data.
- Analysis: Analyse team performance trends and recommend data-driven improvements to the inbound sales process.
What Success Looks Like (First 90 Days)
- Weeks 1–2: Complete full product and process onboarding. Shadow all reps on calls and demos. Establish 1:1 cadences with each team member.
- Weeks 3–4: Run first structured call review sessions. Identify top performers and reps needing coaching. Audit CRM for pipeline accuracy.
- Month 2: Implement at least one process improvement based on early observations. Begin tracking team KPIs on a weekly basis.
- Month 3: Team achieves 85–100% of the monthly quota. All reps have active coaching plans. First performance report delivered to Sales Manager.
Qualifications & Experience
- Bachelor's degree or equivalent work experience preferred
- 4 - 8 years of experience in inbound or SaaS sales, with at least 4 years in a team lead, senior, or supervisory capacity
- Demonstrated track record of consistently meeting or exceeding individual sales quotas
- Experience coaching or mentoring junior sales reps, either formally or informally
- Proficiency with CRM tools (e.g., HubSpot, Salesforce, Zoho) and sales engagement platforms
- Excellent verbal and written communication skills, able to run effective meetings, deliver feedback, and present to leadership
- Strong analytical skills, comfortable reading pipeline data, identifying trends, and making decisions from metrics
About You:
- You're a natural motivator who leads by example. Your team performs well because they trust and respect you
- You balance accountability with empathy; you hold people to high standards while genuinely investing in their growth
- You're comfortable in ambiguity and can make sound decisions quickly, especially when the team needs direction
- You're data-driven but people-first, you use numbers to guide decisions, not to manage by fear
- You thrive in fast-paced environments and can manage competing priorities without losing focus
- You take ownership. If the team misses a target, you look inward before looking outward.
Application Closing Date
Not Specified.
Interested and qualified candidates should:
Click here to apply online