Location: Victoria Island, Lagos
Employment Type: Full-time
Work Structure: On-site
Reports To: Managing Director
Description
- The Teller / Front Desk / Executive Assistant Officer will provide a combination of customer-facing, cash-handling, front-office, and executive administrative support to ensure smooth daily operations and effective coordination of the Managing Director’s activities.
- The role requires a highly organised, professional, proactive, and discreet individual who can accurately process customer transactions, professionally manage the front desk, coordinate executive activities, and support management with administrative, research, documentation, and business-related tasks.
- The successful candidate will also be responsible for supporting the preparation of presentations and other visual materials and must have practical graphic design experience.
Key Responsibilities
Teller & Transaction Operations:
- Receive customer deposits and process cash, transfer, and other payment transactions accurately and efficiently.
- Issue receipts, transaction confirmations, and other relevant documentation.
- Balance daily transactions and prepare end-of-day cash and reconciliation reports.
- Maintain accurate records of all transactions in line with established procedures.
- Support customer onboarding and respond to account-related enquiries.
- Ensure compliance with approved transaction procedures, documentation standards, and internal controls.
- Escalate transaction discrepancies or operational issues promptly.
Executive Assistant & Administrative Support:
- Manage and maintain the Managing Director’s calendar, appointments, meetings, and schedules.
- Coordinate internal and external meetings, including preparation of agendas, minutes, action points, and follow-ups.
- Draft and format professional letters, reports, presentations, correspondence, and other executive documents.
- Prepare meeting materials, presentations, and briefing documents as required.
- Coordinate travel arrangements, accommodation, itineraries, and other executive travel requirements.
- Monitor the MD’s commitments, deadlines, and follow-up actions to ensure timely completion.
- Support general administrative activities and special assignments as required.
Business & Management Support:
- Assist the Managing Director in tracking key business initiatives, projects, deliverables, and deadlines.
- Support the preparation of management reports, board papers, presentations, and other executive-level documentation.
- Conduct research and compile relevant information to support business and management decisions.
- Follow up with internal teams on assigned actions and provide updates on outstanding deliverables.
- Assist with the preparation of presentations and visual communication materials using appropriate graphic design tools.
Front Desk & Stakeholder Management:
- Serve as the first point of contact for visitors, customers, clients, and other stakeholders.
- Professionally receive and direct visitors and manage incoming calls and enquiries.
- Maintain a professional and welcoming reception environment.
- Receive, record, and appropriately direct correspondence and enquiries.
- Serve as a liaison between the Managing Director and internal and external stakeholders.
- Coordinate communications and engagements with partners, consultants, regulators, investors, and other relevant stakeholders.
- Support the planning and coordination of executive meetings, corporate events, and related activities.
Records, Documentation & Confidentiality:
- Maintain organised digital and physical filing systems for executive and administrative documents.
- Ensure proper documentation and retrieval of relevant records.
- Handle confidential, sensitive, and commercially important information with a high level of discretion.
- Ensure documents and records comply with established company policies and documentation standards.
- Protect the confidentiality of customer, executive, financial, and organisational information.
Qualifications & Experience
- Bachelor’s Degree or HND in Business Administration, Management, Communications, or a related discipline.
- Minimum of 2 years’ relevant experience as an Executive Assistant or in a comparable administrative/executive support role.
- Practical graphic design experience is required.
- Experience in banking, microfinance, fintech, digital payments, or technology-driven environments is an advantage.
- Previous experience handling customer transactions, cash, or front-office responsibilities is an advantage.
Salary
N300,000 / Month.
Application Closing Date
23rd October, 2026.
Interested and qualified candidates should send their CV to: recruitment@protenintl.com using ''TELLER / FRONT DESK / EXECUTIVE ASSISTANT OFFICER '' as the subject of the email.
Note: Only qualified candidates would be contacted.
