Terminal Operations Manager (South South) at GIG Mobility (5 Open | Handmework

Overview

Full description from the employer source. Apply via the official link when ready.

GIG Mobility (formerly God Is Good Motors) started in 1998 as a traditional family-run bus company in Nigeria. Following the tragic death of founders Edwin and Stella Ajaere, their son, Chidi Ajaere, took over in 2009. He transformed the company from a traditional transport business into a major tech-enabled mobility and logistics company.

We are recruiting to fill the position below:

Job Title: Terminal Operations Manager (South South)

Locations: Benin, Auchi & Ekpoma - Edo, Warri - Delta and Bayelsa
Employment Type: Full-time

Key Responsibilities

Oversee the daily operations of the assigned terminal within a region, ensuring compliance with company standards and operational procedures.
Lead, supervise, and support terminal employees to achieve operational excellence and business objectives.
Ensure efficient fleet utilization, timely vehicle departures and arrivals, and effective coordination with the Fleet and Maintenance teams.
Drive exceptional customer experience by maintaining service quality, resolving escalated customer issues, and implementing service improvement initiatives.
Monitor regional operational performance, analyse key performance indicators (KPIs), and prepare periodic reports with actionable recommendations.
Ensure compliance with safety regulations, transport laws, company policies, and operational risk management requirements.
Manage regional operational budgets and resources effectively to optimize costs and improve profitability.
Collaborate with cross-functional teams, including Experience Officers, HR, Finance, Tech, and Maintenance, to support seamless business operations.
Conduct regular terminal audits, identify operational gaps, and implement continuous improvement initiatives to enhance efficiency and productivity.

Application Closing Date
30th September, 2026.

Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title as the subject of the email.

Responsibilities

Oversee daily operations of the assigned terminal within the region.
Lead, supervise and support terminal employees.
Ensure fleet utilization and timely vehicle departures and arrivals.
Coordinate with Fleet and Maintenance teams.
Maintain service quality and resolve escalated customer issues.

Key skills

Terminal operationsTeam supervisionFleet coordinationCustomer serviceKPI analysisOperational reportingCompliance managementBudget managementRisk managementProcess improvement

Terminal Operations Manager (South South) at GIG Mobility (5 Openings)

Overview

Responsibilities

Key skills

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