We are recruiting to fill the position below:
Job Title: Travel Sales Officer - Popguide
Location: Lagos
The Role
- The Travel Sales Officer will be responsible for turning customer inquiries and interest into confirmed bookings and revenue. The successful candidate will engage customers, understand their travel and experience needs, recommend suitable products, prepare quotations, follow up on leads, and close sales.
- This is a sales-focused role requiring someone who is confident speaking with customers, understands tourism and travel products, and can actively promote and sell Lagos experiences.
Key Responsibilities
- Respond promptly to customer inquiries through phone, WhatsApp, email, social media, and other sales channels.
- Promote and sell Popguide Lagos tours, experiences, activities, attractions, packages, accommodation, airport transfers, and related travel services.
- Understand customer needs and recommend suitable tours, experiences, itineraries, and packages.
- Convert inquiries and leads into confirmed bookings and revenue.
- Prepare quotations, itineraries, proposals, and package recommendations.
- Follow up consistently with prospective customers to maximise conversion.
- Upsell and cross-sell complementary products and services.
- Develop relationships with individual travellers, families, groups, corporate clients, expatriates, and other customer segments.
- Promote Popguide Lagos products, seasonal offers, destination experiences, and special packages across relevant sales channels.
- Identify new sales opportunities and actively generate leads.
- Maintain accurate customer, inquiry, quotation, and booking records.
- Coordinate with the operations team and service providers to ensure successful fulfilment of bookings.
- Liaise with tour operators, hotels, transport providers, attractions, and other suppliers where required.
- Handle customer questions and concerns professionally and ensure a positive customer experience.
- Monitor pending quotations, payments, and bookings and take appropriate follow-up action.
- Achieve assigned sales, revenue, conversion, and customer engagement targets.
- Provide feedback on customer preferences, market trends, competitor offerings, and opportunities for new products.
Requirements & Qualifications
- Bachelor’s Degree or HND in Marketing, Business Administration, Travel & Tourism. Hospitality Management. Mass Communication or a related discipline.
- 1–3 years' experience in sales, preferably within:
- Travel and tourism
- Tour operations
- Hospitality
- Destination management
- Airline sales
- Hotel sales
- Experience or leisure businesses.
- Experience selling tours, holiday packages, experiences, accommodation, or other travel products is highly desirable.
- Good knowledge of Lagos tourism, attractions, restaurants, entertainment, hospitality, events, and leisure experiences is an advantage.
- Experience dealing with international travellers, diaspora customers, corporate clients, or inbound tourists is an added advantage.
Required Skills:
- Strong sales, persuasion, negotiation, and closing skills.
- Excellent verbal and written communication.
- Strong customer service and relationship-management ability.
- Ability to understand customer needs and recommend appropriate travel products.
- Strong follow-up and lead-conversion ability.
- Good knowledge of travel and tourism products.
- Ability to prepare professional quotations and itineraries.
- Strong WhatsApp, social media, and digital sales skills.
- Ability to work independently and take initiative.
- Good organisational and administrative skills.
- Proficiency in Microsoft Office and digital sales/CRM tools.
- Ability to work under pressure and meet demanding sales targets.
- Knowledge of GDS systems such as Galileo, Amadeus, or Sabre is an advantage but not mandatory for this destination-focused role.
What We’re Looking For:
We are looking for someone who:
- Loves sales and knows how to close.
- Is confident, energetic, persuasive, and commercially minded.
- Can turn a customer inquiry into a booking.
- Has genuine interest in Lagos, tourism, travel, lifestyle, and experiences.
- Is comfortable communicating with customers across WhatsApp, telephone, email, and social media.
- Can identify opportunities to upsell and increase customer value.
- Is proactive rather than waiting for customers to come to them.
- Is organised and pays attention to detail.
- Can work towards measurable targets and take ownership of results.
- Understands that excellent customer experience is essential to repeat business and referrals.
- Is comfortable working in a fast-paced and growing travel business.
Application Closing Date
Not Specified.
Interested and qualified candidates should send their CV to: hr@1860travels.com using the Job Title as the subject of the email.
