Scaled Customer Success Manager at Notion at Notion

About the role

Full description from the employer source. Apply via the official link when ready.

Join Notion as a Scaled Customer Success Manager based in London, England, where you will play a pivotal role in helping customers maximise the value of AI-powered workflows. Notion is redefining teamwork by merging knowledge and AI tools into a unified workspace, trusted by millions worldwide. As a key member of the team, you will guide customers through their AI transformation journey, ensuring they achieve measurable business outcomes and renewed partnerships. In this role, you will manage a portfolio of named accounts, focusing on driving workflow adoption, value realisation, and renewal success. You will work closely with Solutions Consultants to strategise expansion opportunities and secure predictable revenue.

Your daily activities include defining mutual success plans, conducting business reviews with executives, facilitating use-case consultations, and collaborating with Services to deliver complex implementations. Your expertise will help customers build durable systems within Notion that enhance productivity and automate busy work. Ideal candidates will bring experience in customer success or related roles within B2B software, combined with strong discovery skills to map business problems into actionable workflows. You should be comfortable co-designing and troubleshooting Notion workspaces, demonstrating commercial awareness and managing multiple stakeholder engagements. The position is full-time and based in London, requiring a proactive and empathetic approach to customer challenges. London's vibrant tech sector offers an exciting environment for this role as businesses increasingly adopt AI-driven productivity solutions. Notion's innovative platform positions you at the forefront of this transformation, enabling organisations to streamline operations and enhance collaboration. While the salary is not specified, this role offers significant career growth potential in customer success management within leading software companies. Successful incumbents often progress into senior customer success, solutions consulting, or account leadership positions. To stand out, tailor your application to highlight your experience in driving adoption and renewal within complex software accounts. Emphasise your ability to translate AI ambitions into practical workflows and quantify impact with metrics or case studies. Demonstrating a passion for AI and productivity tools will further strengthen your candidacy. Apply for the Scaled Customer Success Manager position at Notion today and contribute to shaping the future of collaborative AI workspaces in the UK.

Requirements

EssentialNice to have below

Proven experience driving customer adoption, value realisation, renewals, or expansion in B2B software
Strong skills in customer discovery, workflow mapping, and translating business goals into implementation plans
Technical proficiency to co-design, configure, and troubleshoot Notion workspaces and workflows

Responsibilities

Drive workflow adoption and value realisation for a portfolio of named accounts
Secure predictable renewal and expansion revenue through proactive product adoption
Collaborate with Solutions Consultants on account strategy and expansion planning
Develop and maintain mutual success plans guiding customers through AI transformation
Conduct business reviews demonstrating ROI to executive stakeholders
Facilitate use-case consultations to identify new workflow opportunities
Engage Services team for complex implementation needs ensuring successful outcomes
Master Notion’s product and AI ecosystem to support customer navigation and system building

Key skills

customer adoptionvalue realisationrenewalsworkflow designstakeholder managementtechnical configurationAI toolsbusiness discoveryprogram managementcommercial strategy

Nice to have

Background in customer success, solutions consulting, implementation, or technical account management for productivity or collaboration software
Experience handling flat, at-risk, or complex renewal accounts to restore clear value paths
Familiarity with shared account ownership models involving sales and support teams
Track record in designing scalable customer programs, playbooks, or interventions to boost retention and expansion

About Notion

About the Company

Notion

www.notion.so

Notion is a collaborative AI workspace platform that helps teams integrate knowledge, projects, meetings, and AI tools in one place to streamline work processes.

Software Development

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FAQs

What experience is required for the Scaled Customer Success Manager role at Notion in London?

Candidates should have 3-5 years of experience in customer success or related roles within B2B software environments, focusing on adoption, renewals, and expansion.

Is this Scaled Customer Success Manager position at Notion based onsite or remote?

This full-time position is based in London, England, and does not offer remote work.

What are the working hours for the Scaled Customer Success Manager role at Notion?

The role is a full-time position, typically following standard UK office hours, although specific hours may be discussed during the hiring process.

Does Notion require deep AI expertise for this Customer Success Manager role?

While deep AI expertise is not mandatory, candidates should be intellectually curious and enthusiastic about using AI tools to enhance workflows and productivity.

What is the application deadline for the Scaled Customer Success Manager role at Notion?

There is no specified application deadline for this position.

Scaled Customer Success Manager at Notion

About the Company

Notion is hiring · 2 open roles

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