Senior AI Deployment Consultant at Fin at Fin

About the role

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Take a pivotal role as a Senior AI Deployment Consultant at Fin, based in London, England. Fin is a front-runner in AI technology, delivering the industry's leading AI Customer Agent designed to revolutionize customer service across sales, ecommerce, and support channels. Founded in 2011, Fin supports nearly 30,000 global businesses with innovative AI-driven solutions. In this role, you will lead comprehensive deployment projects for major clients, blending expert project management with hands-on technical configuration of Fin's AI agent and Intercom’s platform. You will ensure clients realize fast, scalable value, guiding them from foundational setups to defining meaningful AI impact metrics.

Collaboration with engineers and cross-functional teams will be essential to tailor deployment strategies and deliver measurable success. Successful candidates bring over six years of experience in customer-facing implementation or professional services within SaaS or AI sectors. You will have a strong technical background, adept at configuring software platforms and managing complex projects with multiple stakeholders. Exceptional communication skills and a passion for AI technology are key to thriving in this role, which offers a hybrid work environment and a full-time schedule. London’s dynamic tech ecosystem makes this role critical as businesses increasingly adopt AI to enhance customer engagement and operational efficiency. Fin’s AI solutions are at the forefront of this transformation, making this an exciting opportunity for professionals eager to impact the future of AI-driven customer service. While the salary is competitive and equity offered, this role opens pathways to senior positions in AI deployment and customer success across high-growth tech companies. Fin’s comprehensive benefits package supports your professional and personal well-being. To stand out, highlight your experience managing large-scale SaaS deployments and your technical skills configuring customer service platforms. Quantify project outcomes and emphasize your ability to lead cross-functional initiatives involving AI technology. Apply now to join Fin as a Senior AI Deployment Consultant in London and help shape the future of AI-powered customer experiences. The position supports a hybrid work policy encouraging collaboration and flexibility.

Requirements

Minimum six years in customer-facing implementation or professional services roles
Proven track record managing complex projects with multiple stakeholders
Strong technical skills configuring software platforms and understanding APIs
Excellent project management with a proactive, detail-focused approach
Exceptional communication and relationship management abilities

Responsibilities

Lead full lifecycle deployment projects for major clients, ensuring timely delivery and success
Define project goals, timelines, and success metrics aligned with client objectives
Serve as primary client liaison throughout deployment, managing expectations and communication
Collaborate with Sales, Customer Success, Engineering, and Product teams on deployment strategies
Conduct discovery sessions to translate complex requirements into actionable plans
Configure Intercom platform features including automation, workflows, and reporting
Coordinate technical readiness activities such as integrations and data migrations
Monitor key performance indicators like automation adoption and customer satisfaction

Key skills

AI deploymentProject managementSoftware configurationCustomer successAPI integrationsIntercomZendeskSalesforceAutomationData migrationTechnical communication

Benefits

Competitive salary, equity options, weekday lunch and snacks, regular compensation reviews, access to advanced AI tools, pension scheme with 4% match, life assurance, comprehensive health and dental insurance, flexible paid time off, paid maternity and paternity leave, cycle-to-work scheme, choice of Mac or Windows laptop

About Fin

About the Company

Fin

www.intercom.com

Fin is a leading AI Customer Agent company delivering advanced customer support solutions through AI-powered technology. It serves nearly 30,000 global businesses with innovative software products.

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FAQs

What experience is required for the Senior AI Deployment Consultant role at Fin in London?

Candidates should have at least six years of experience in customer-facing implementation or professional services, preferably within SaaS or AI technology companies.

Is the Senior AI Deployment Consultant position at Fin remote or onsite?

The role follows a hybrid working policy, requiring employees to be onsite at least three days per week in London, with flexibility to work from home.

What are the key performance metrics for this role at Fin?

Success is measured by automation adoption rates, customer satisfaction, and whether projects are delivered on schedule.

Does Fin provide benefits for the Senior AI Deployment Consultant role?

Yes, the position includes competitive salary, equity, pension scheme, health and dental insurance, flexible paid time off, and parental leave among other benefits.

What career growth opportunities does this role offer in London?

This role opens advancement paths in AI deployment, customer success leadership, and technical project management within fast-growing technology firms based in London.

Senior AI Deployment Consultant at Fin

About the Company

Fin is hiring · 5 open roles

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