Senior Engineering Manager, Customer Agent at Fin at Fin | Handme

About the role

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Join Fin as a Senior Engineering Manager for our Customer Agent team in London, England, where you'll lead the development of cutting-edge AI solutions that transform customer experiences. Fin is a pioneering AI Customer Agent company dedicated to delivering flawless, always-on support across service, sales, and ecommerce channels. With a foundation dating back to 2011, Fin serves nearly 30,000 businesses worldwide and continues to innovate rapidly in the AI space. In this role, you'll oversee critical projects from conception through delivery, ensuring they have a measurable impact on business outcomes. You will manage teams that build product capabilities for a single AI agent handling multiple customer-facing roles seamlessly.

Your daily work includes collaborating closely with Product, Design, Sales, and machine learning teams, shaping the product in an evolving environment, and sometimes hands-on coding or complex problem-solving. Successful candidates bring a blend of strong people leadership and direct product involvement, thriving in fast-paced, ambiguous contexts. You'll have experience in product-focused engineering environments, be fluent with AI-assisted development, and be technically credible to guide architectural discussions. This full-time role demands high autonomy, excellent communication skills, and a proactive mindset to align cross-functional teams and drive strategic priorities. London's tech scene is vibrant, with AI innovation driving new customer service paradigms. Fin's leadership in AI customer agents positions you at the forefront of this dynamic market, working within a culture that balances startup agility with the stability of an established company. The role offers a competitive salary, equity options, comprehensive health and dental coverage, flexible paid time off, pension matching, and a supportive hybrid working policy. This position is ideal for engineering managers aiming to accelerate their careers in AI-powered customer experience technologies. To stand out, emphasize your leadership achievements in product-driven teams, your hands-on experience with AI technologies, and your ability to deliver results under tight deadlines. Highlight specific projects where your input directly influenced product success. Apply for the Senior Engineering Manager, Customer Agent role at Fin to join a leading AI company shaping the future of customer interaction. We encourage you to submit your application promptly to be considered for this exciting opportunity.

Requirements

Demonstrate exceptional people leadership combined with hands-on product involvement
Experience in product-focused engineering environments with fast iteration
Fluency in AI-assisted software development and emerging technologies
Strong technical credibility to evaluate architecture and guide teams
Excellent communication skills across leadership and engineering levels

Responsibilities

Lead strategic projects end-to-end with accountability for business impact
Manage and develop engineering teams to achieve high performance
Collaborate closely with Product, Design, Sales, and ML teams
Drive cross-functional initiatives to create seamless AI customer experiences
Contribute hands-on coding and technical problem-solving when necessary
Set high standards and build momentum under aggressive timelines
Provide actionable feedback to develop senior engineers into leaders
Partner with Engineering Director to shape group-level strategy

Key skills

AI-assisted developmentProduct engineeringTeam leadershipCross-functional collaborationArchitectural reviewStrategic planningTechnical problem-solvingCommunication

Benefits

Competitive salary, equity, weekday lunch, snacks, pension scheme with 4% match, life assurance, comprehensive health and dental insurance for employees and dependents, flexible paid time off, paid maternity and paternity leave, Cycle-to-Work Scheme with secure bike storage, MacBook or Windows laptop

About Fin

About the Company

Fin

www.intercom.com

Fin is a leading AI Customer Agent company delivering advanced customer support solutions through AI-powered technology. It serves nearly 30,000 global businesses with innovative software products.

Software Development

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FAQs

What experience is required for the Senior Engineering Manager role at Fin in London?

Candidates should have 5-10 years of experience in product-focused engineering management, with strong leadership and AI development skills.

Is this Senior Engineering Manager position at Fin remote or onsite?

This role follows a hybrid working policy requiring presence in the London office at least three days per week.

What are the typical working hours for this engineering management role?

The position is full-time, with standard UK working hours, and includes flexibility as part of Fin's hybrid working approach.

Does Fin provide benefits for the Senior Engineering Manager role?

Yes, benefits include competitive salary, equity, health and dental insurance, pension matching, paid parental leave, and more.

What career growth opportunities are available for this role in London?

This role offers advancement in AI product engineering leadership within a fast-growing AI software company in London's tech sector.

Senior Engineering Manager, Customer Agent at Fin

About the Company

Fin is hiring · 5 open roles

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