Contact Center Agent - On-site - Pasig

About the Role

We are a leading global outsourcer that specializes in providing contact center and back office services for prestigious clients around the world. Join our dynamic team in Pasig, where innovation and collaboration come together to support exciting global missions.

As a Contact Center Agent, you will play a crucial role in ensuring the confidentiality and security of employee information in accordance with our company’s policies on Information Security and Data Privacy. This position offers a unique opportunity to engage with a diverse clientele while contributing to a vibrant workplace culture.

Responsibilities

• Log into the telephony platform to efficiently manage inbound calls.
• Promote and sell the client’s services, products, and pricing, aiming to successfully sign up customers.
• Provide support to various customer segments, including residential and small to medium enterprises.
• Engage with customers and potential clients to explain relevant marketing materials.
• Monitor webchat interactions, handling them similarly to inbound sales calls.

Requirements

• At least 6 months of sales experience in a customer-focused role.
• Strong communication skills with the ability to engage effectively with diverse customers.
• Familiarity with telephony systems and CRM software is a plus.
• Ability to comply with company policies on data security and privacy.

Benefits

We offer a supportive work environment where you can thrive. Benefits include:

• Visa Provided for qualified candidates.
• Opportunities for career advancement and personal growth.
• A vibrant and inclusive workplace culture that values diversity.
• Comprehensive training programs to enhance your skills.

Join us and be part of a team that values curiosity, entrepreneurial spirit, and a commitment to excellence. Explore other jobs in NCR and discover your next career opportunity!

For more details on compensation and other job listings, check out our salary benchmarks.

• At least 6 months of sales experience in a customer-focused role.
• Strong communication skills with the ability to engage effectively with diverse customers.
• Familiarity with telephony systems and CRM software is a plus.
• Ability to comply with company policies on data security and privacy.

• Log into the telephony platform to efficiently manage inbound calls.
• Promote and sell the client’s services, products, and pricing, aiming to successfully sign up customers.
• Provide support to various customer segments, including residential and small to medium enterprises.
• Engage with customers and potential clients to explain relevant marketing materials.
• Monitor webchat interactions, handling them similarly to inbound sales calls.