About the Role
Zahr Freighters is looking for a dedicated and professional Customer Care Executive - On-site - Dubai to enhance our commitment to customer satisfaction in the freight and logistics sector. In this role, you will efficiently manage customer inquiries and provide outstanding support, ensuring a seamless experience for our clients.
Responsibilities
- Respond to customer inquiries through phone, email, and other communication channels.
- Provide accurate information regarding shipments, logistics services, and delivery updates.
- Handle customer complaints and resolve issues professionally and promptly.
- Maintain positive relationships with clients and ensure high levels of customer satisfaction.
- Record customer interactions and update information in company systems.
- Coordinate with logistics and operations teams to address client concerns.
- Follow up with customers regarding pending requests and service updates.
- Prepare customer service reports and maintain service records.
Requirements
- Bachelor’s degree or diploma in Business Administration or a related field.
- 1–3 years of experience in customer service or client support roles.
- Excellent verbal and written communication skills in English; Arabic proficiency is a plus.
- Strong problem-solving and interpersonal abilities.
- Proficiency in MS Office and customer support systems.
- Ability to work under pressure and manage multiple tasks effectively.
- Positive attitude and customer-oriented mindset.
Benefits
Joining Zahr Freighters as a Customer Care Executive offers numerous benefits, including opportunities for career growth, a collaborative work environment, and the chance to be part of a team that values customer satisfaction. Explore other jobs in Dubai to find your perfect fit with us!
This position offers Visa Provided for eligible candidates.