Customer Service Executive - Hybrid in NCR

About the Role

Join our team as a Customer Service Executive in a dynamic environment that values your contributions. Our Global Service Centers play a crucial role in managing customer transactions and processes for various global businesses. This position offers an opportunity to make a real impact while ensuring exceptional service delivery.

Responsibilities

• Manage complex processing tasks while adhering to established policies and procedures.
• Ensure accuracy in interpreting instructions and handling customer transactions.
• Prioritize and complete tasks in alignment with performance targets.
• Identify and rectify errors or irregular transactions according to procedures.
• Maintain compliance with legal regulations and internal standards.
• Foster a supportive work environment and build professional relationships across departments.
• Proactively escalate potential issues and provide effective solutions.
• Implement Group Compliance Policies to mitigate operational risks.

Requirements

• Strong understanding of Liquidity Products and experience in payments.
• Proficiency in MS Office, particularly Excel, PowerPoint, and Visio.
• Excellent written and verbal communication skills.
• Attention to detail and a strong focus on quality customer service.
• Ability to multitask effectively in a high-pressure environment.
• Self-motivated with the ability to work under minimal supervision.
• Flexibility to work varying shifts, including weekends.
• Strong relationship-building skills and a willingness to learn quickly.

Benefits

We offer a competitive salary package, opportunities for professional development, and a supportive work culture that values diversity and inclusion. Our employees enjoy flexible working arrangements and a commitment to continuous growth within the organization.

This position is Hybrid in Manila with a focus on providing excellent customer service during US Night Shift. Candidates must have valid Philippine residency.

For more opportunities, check out our other jobs in the Philippines or explore salary benchmarks in your field.

• Strong understanding of Liquidity Products and experience in payments.
• Proficiency in MS Office, particularly Excel, PowerPoint, and Visio.
• Excellent written and verbal communication skills.
• Attention to detail and a strong focus on quality customer service.
• Ability to multitask effectively in a high-pressure environment.
• Self-motivated with the ability to work under minimal supervision.
• Flexibility to work varying shifts, including weekends.
• Strong relationship-building skills and a willingness to learn quickly.

• Manage complex processing tasks while adhering to established policies and procedures.
• Ensure accuracy in interpreting instructions and handling customer transactions.
• Prioritize and complete tasks in alignment with performance targets.
• Identify and rectify errors or irregular transactions according to procedures.
• Maintain compliance with legal regulations and internal standards.
• Foster a supportive work environment and build professional relationships across departments.
• Proactively escalate potential issues and provide effective solutions.
• Implement Group Compliance Policies to mitigate operational risks.