About the Role
We are seeking a dedicated and experienced Customer Service Supervisor to join our team in Abu Dhabi. In this role, you will play a crucial part in supporting the sales process and ensuring exceptional customer satisfaction. You will lead a customer service team, fostering strong relationships with clients and global agents to drive business growth.
Responsibilities
- Provide timely and accurate quotes to support revenue generation.
- Ensure the customer service team addresses inquiries and complaints promptly, maintaining a customer-focused approach.
- Develop and maintain strong working relationships with global agents to enhance collaboration.
- Lead the customer service team in efficient quotation preparation and accurate cost analysis.
- Oversee RFQs and tender submissions, ensuring compliance with pricing and documentation requirements.
- Identify and build relationships with service providers to improve service quality and offerings.
Requirements
- Minimum of 5 years’ experience in a customer service supervisory role.
- Bachelor’s degree in a management-related field.
- Strong negotiation, time-management, and multi-tasking skills.
- Excellent English communication skills; Arabic proficiency is a plus.
- Proficient in MS Office applications and quick to learn new software.
- Visa Provided for eligible candidates.
Benefits
Joining our team offers you the opportunity to work in a dynamic environment with a focus on growth and professional development. You will benefit from competitive remuneration and the chance to be part of a collaborative team dedicated to excellence in customer service. Explore other jobs in Abu Dhabi and discover your next career opportunity.