Director, Customer Technical Services - On-site in Makati

About the Role

We are seeking a Director, Customer Technical Services to lead our team in Makati. In this role, you will oversee customer support operations, ensuring high-quality service and satisfaction. You will develop strategies to enhance our customer engagement and streamline processes. This position requires strong leadership skills and a deep understanding of cross-border payments.

Your expertise will help shape our customer service policies and improve overall performance metrics. If you are passionate about customer support and have a track record of success in leadership roles, we invite you to apply. For more opportunities, check our remote jobs page.

Responsibilities

• Develop and implement policies for customer correspondences to enhance service quality.
• Design workflows for handling customer inquiries and resolving issues effectively.
• Ensure adherence to regulatory rules and internal policies to maintain compliance.
• Evaluate performance metrics to identify and address operational inefficiencies.
• Track customer feedback and satisfaction metrics to drive improvements.
• Foster a positive work environment to boost employee engagement and morale.
• Act as the main point of contact for global stakeholders to ensure alignment.

Requirements

• Bachelor’s degree in finance, Business Administration, or a related field.
• Considerable experience in a leadership role within the financial services sector.
• Proficiency in English and Filipino for effective communication.
• Strong problem-solving skills to address customer challenges.
• Ability to analyze performance metrics for process improvement.
• Experience with AI utilization in customer service processes is a plus.
• Chinese language proficiency is an advantage.

Benefits

We offer a competitive salary and a comprehensive benefits package, including health insurance and opportunities for professional growth. Enjoy a supportive work environment that values work-life balance. Our team is dedicated to fostering your career development and ensuring you have the resources needed to succeed. Explore more about our salary structure and benefits.

Join us in Makati and be part of a dynamic team focused on delivering exceptional customer service. Apply now and take the next step in your career!

• Bachelor’s degree in finance, Business Administration, or related field.
• Considerable experience in a leadership role within financial services.
• Proficiency in English and Filipino for effective communication.
• Strong problem-solving skills to address customer challenges.
• Ability to analyze performance metrics for process improvement.
• Experience with AI utilization in customer service processes is a plus.
• Chinese language proficiency is an advantage.

• Develop and implement policies for customer correspondences to enhance service quality.
• Design workflows for handling customer inquiries and resolving issues effectively.
• Ensure adherence to regulatory rules and internal policies to maintain compliance.
• Evaluate performance metrics to identify and address operational inefficiencies.
• Track customer feedback and satisfaction metrics to drive improvements.
• Foster a positive work environment to boost employee engagement and morale.
• Act as the main point of contact for global stakeholders to ensure alignment.