Guest Experience Agent
Job Description
About the Role
Join our team as a Guest Experience Agent in Metro Manila! This role is perfect for those who love helping others and creating memorable experiences. You will work on a fixed schedule with shifts from 8 AM to 5 PM or 1 PM to 10 PM. We provide meal breaks during your shift and offer a night shift differential for those who work late hours. Transport is available for all employees, ensuring you can easily commute to work.
As a Guest Experience Agent, you will be the face of our hotel, welcoming guests and ensuring their needs are met. This role is ideal for individuals with a passion for customer service and a desire to grow within the hospitality industry.
Responsibilities
- Provide warm, professional, and personalized service to all guests at all touchpoints.
- Anticipate guest needs and deliver intuitive and anticipatory service.
- Handle guest inquiries, feedback, and complaints with professionalism and empathy.
- Participate in training sessions, SOP briefings, and service culture programs.
- Promote hotel facilities, dining outlets, spa, and experiences to enhance guest satisfaction.
Requirements
- Bachelor’s degree in Hospitality Management or related field preferred.
- 1–2 years’ experience in Guest Relations or Front Office.
- Strong customer service orientation and problem-solving ability.
- Excellent communication and interpersonal skills.
- Attention to detail is a must.
- Fluency in additional languages is a plus.
- Proficiency in hotel systems (Opera or similar) is an advantage.
Benefits
We offer a competitive salary along with a 13th-month pay. You will also receive tips as part of your compensation. Meals are provided during your shifts, and transport is available to help you get to work easily. We also assist with accommodation and visa processing for qualified candidates.
Enjoy your days off on weekends, and take advantage of our growth path opportunities within the company. We are committed to helping you develop your career in hospitality.
Ready to take the next step? Explore more opportunities in hospitality or check our Dubai jobs for more options!
Requirements
- Bachelor’s degree in Hospitality Management or related field preferred.
- 1–2 years’ experience in Guest Relations or Front Office.
- Strong customer service orientation and problem-solving ability.
- Excellent communication and interpersonal skills.
- Attention to detail is a must.
- Fluency in additional languages is a plus.
- Proficiency in hotel systems (Opera or similar) is an advantage.
Responsibilities
- Provide warm, professional, and personalized service to all guests at all touchpoints.
- Anticipate guest needs and deliver intuitive and anticipatory service.
- Handle guest inquiries, feedback, and complaints with professionalism and empathy.
- Participate in training sessions, SOP briefings, and service culture programs.
- Promote hotel facilities, dining outlets, spa, and experiences to enhance guest satisfaction.
Statutory benefits (Philippines)
13th-month pay
Mandatory under PD 851: equivalent to one month's basic salary, paid no later than 24 December each year.
Service Incentive Leave
Five days of paid leave per year after one year of service.
Mandatory contributions
Employer must contribute to SSS, PhilHealth, and Pag-IBIG on the employee's behalf.
Frequently asked questions
Where is this role based?⌃
Based in Metro Manila, National Capital Region (NCR).
How do I apply?⌃
Apply via the employer's career site (link on this page).
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