Guest Experience Expert - On-site Role in UAE

Dubai, DubaiFull-timeabout 4 hours ago
Hospitality & Tourism

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Job Description

About the Role

As a Guest Experience Expert in the UAE, you will play a vital role in ensuring that guests have a memorable stay. This on-site position focuses on providing exceptional service and addressing guest needs promptly. Your commitment to guest satisfaction will contribute to the overall success of our operations. If you are passionate about hospitality and enjoy interacting with people, this role is perfect for you. Explore more about our opportunities in Dubai and join a team dedicated to excellence.

Responsibilities

  • Provide a unique and memorable experience for guests.
  • Assist with guest requests and operational tasks efficiently.
  • Maintain professionalism in appearance and communication at all times.
  • Ensure guest satisfaction and smooth hotel operations.

Requirements

  • High school diploma or equivalent is preferred.
  • Customer service skills are essential for this role.
  • No prior experience is required for applicants.
  • No specific licenses or certifications needed.

Benefits

Joining our team as a Guest Experience Expert comes with several benefits. You will receive competitive compensation and opportunities for career growth. Additionally, you will work in a dynamic environment that values teamwork and collaboration. We also offer training programs to enhance your skills. For more information about our salary packages and benefits, please visit our website.

We are committed to providing a supportive workplace and welcome applicants from diverse backgrounds. If you are interested in this role, apply today!

Requirements

  • High school diploma or equivalent is preferred.
  • Customer service skills are essential for this role.
  • No prior experience is required for applicants.
  • No specific licenses or certifications needed.

Responsibilities

  • Provide a unique and memorable experience for guests.
  • Assist with guest requests and operational tasks efficiently.
  • Maintain professionalism in appearance and communication at all times.
  • Ensure guest satisfaction and smooth hotel operations.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Where is this role based?

Based in Dubai, Dubai.

How do I apply?

Apply via the employer's career site (link on this page).

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