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Job Description
About the Role
Join our prestigious 5-star hotel in Abu Dhabi as a Guest Relations Agent. In this role, you will be the first point of contact for our guests, ensuring they have a memorable stay. You will work onsite, engaging with guests and providing exceptional service. Your shift pattern will vary, including weekends and holidays, to meet the needs of our guests.
Responsibilities
- Greet guests within 30 seconds of arrival.
- Complete the check-in process efficiently.
- Process guest departures and handle payments accurately.
- Demonstrate knowledge of hotel offerings and local attractions.
- Recommend hotel amenities to enhance guest experiences.
- Respond to guest requests and resolve concerns promptly.
- Manage multiple guest inquiries simultaneously to ensure timely service.
Requirements
- Passion for hospitality and customer service.
- Strong communication skills in English (B2 level or higher).
- Ability to work in a dynamic and busy environment.
- Teamwork and leadership skills.
- Problem-solving abilities to address guest issues.
- Knowledge of up-selling techniques is a plus.
Benefits
We offer a competitive salary, along with a service charge that can enhance your earnings. Meals are provided during your shifts, ensuring you stay energized. Accommodation is included, making your transition to Abu Dhabi seamless. We also provide transport to and from the hotel. A visa will be sponsored by the hotel, allowing you to work legally in the UAE. You will have days off to relax and recharge. Additionally, there are opportunities for growth within the hotel, allowing you to advance your career in hospitality.
For more job opportunities, visit our hospitality jobs page. If you’re interested in salary insights, check our salaries page. Explore more about our Abu Dhabi positions.
Requirements
- Passion for hospitality and customer service.
- Strong communication skills in English (B2 level or higher).
- Ability to work in a dynamic and busy environment.
- Teamwork and leadership skills.
- Problem-solving abilities to address guest issues.
- Knowledge of up-selling techniques is a plus.
Responsibilities
- Greet guests within 30 seconds of arrival.
- Complete the check-in process efficiently.
- Process guest departures and handle payments accurately.
- Demonstrate knowledge of hotel offerings and local attractions.
- Recommend hotel amenities to enhance guest experiences.
- Respond to guest requests and resolve concerns promptly.
- Manage multiple guest inquiries simultaneously to ensure timely service.
Statutory benefits (UAE)
Wage Protection System (WPS)
Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).
End-of-Service Gratuity (EOSB)
21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.
Annual leave
Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).
Sick leave
Up to 90 days per year on a structured paid/unpaid schedule once probation completes.
Health insurance
Mandatory employer-provided coverage in Dubai and Abu Dhabi.
Frequently asked questions
Where is this role based?⌃
Based in Abu Dhabi, Abu Dhabi.
How do I apply?⌃
Apply via the employer's career site (link on this page).
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