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Job Description
About the Role
As a Guest Service Agent in Dubai, you will play a vital role in ensuring a memorable experience for our guests. This on-site position requires a passion for hospitality and a commitment to providing exceptional customer service. You will be the first point of contact for guests, making your role crucial in setting the tone for their stay. If you are enthusiastic about helping others and thrive in a dynamic environment, this position is for you. Explore more opportunities in Dubai to advance your career.
Responsibilities
- Greet guests upon arrival and complete the check-in process efficiently.
- Process guest departures and handle payments accurately.
- Demonstrate knowledge of hotel offerings and the local area to enhance guest experiences.
- Recommend hotel amenities and services to guests, promoting a positive stay.
- Respond to guest requests and resolve concerns promptly to ensure satisfaction.
Requirements
- Show a passion for hospitality and a commitment to guest satisfaction.
- Exhibit integrity and accountability in all guest interactions.
- Demonstrate strong teamwork orientation to collaborate effectively.
- Possess leadership skills to guide less experienced team members.
- Maintain a sense of urgency in addressing guest needs.
Benefits
Joining our team as a Guest Service Agent offers numerous benefits, including competitive salary packages and opportunities for professional growth. You will gain valuable experience in the hospitality industry while working in a vibrant environment. Additionally, we provide training programs to enhance your skills and knowledge. For more information on salaries in the hospitality sector, visit our salary guide.
Requirements
- Show a passion for hospitality and a commitment to guest satisfaction.
- Exhibit integrity and accountability in all guest interactions.
- Demonstrate strong teamwork orientation to collaborate effectively.
- Possess leadership skills to guide less experienced team members.
- Maintain a sense of urgency in addressing guest needs.
Responsibilities
- Greet guests upon arrival and complete the check-in process efficiently.
- Process guest departures and handle payments accurately.
- Demonstrate knowledge of hotel offerings and the local area to enhance guest experiences.
- Recommend hotel amenities and services to guests, promoting a positive stay.
- Respond to guest requests and resolve concerns promptly to ensure satisfaction.
Statutory benefits (UAE)
Wage Protection System (WPS)
Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).
End-of-Service Gratuity (EOSB)
21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.
Annual leave
Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).
Sick leave
Up to 90 days per year on a structured paid/unpaid schedule once probation completes.
Health insurance
Mandatory employer-provided coverage in Dubai and Abu Dhabi.
Frequently asked questions
Where is this role based?⌃
Based in Dubai, Dubai.
How do I apply?⌃
Apply via the employer's career site (link on this page).
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