Senior Host, On-site Resorts & Loyalty Marketing
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Job Description
About the Role
The Senior Host for Resorts & Loyalty Marketing plays a vital role in enhancing guest experiences at our on-site resorts in Metro Manila. This position focuses on building strong relationships with guests and promoting our loyalty program. As a Senior Host, you will ensure that guests receive exceptional service and support, contributing to their overall satisfaction and loyalty.
In this role, you will work closely with various teams to coordinate guest activities and ensure smooth operations. Your fluency in spoken English will be essential in communicating effectively with both guests and team members. If you are passionate about customer service and enjoy working in a dynamic environment, this position is for you. Learn more about our job opportunities and how you can make a difference.
Responsibilities
- Recruit and register players to the loyalty program to enhance guest participation.
- Promote the loyalty program benefits to increase guest engagement.
- Assist guests with gaming inquiries to ensure a smooth experience.
- Handle membership transactions and complaints to maintain guest satisfaction.
- Execute gaming promotional activities to attract and retain guests.
- Ensure confidentiality of customer information to build trust.
- Coordinate with transportation for guest arrangements to enhance convenience.
Requirements
- One year or more relevant experience in customer service to ensure quality support.
- Appropriate tertiary education to support professional development.
- Proven excellent customer service skills to enhance guest interactions.
- Willingness to work on a shifting schedule to meet operational needs.
- Flexible and accommodating attitude to adapt to changing situations.
Benefits
We offer a competitive salary and a supportive work environment. As a Senior Host, you will enjoy a range of benefits, including:
- Opportunities for career growth and development.
- Health Maintenance Organization (HMO) coverage for your well-being.
- Work-life balance with regular rest days.
- A collaborative team environment that values your contributions.
Join us in creating memorable experiences for our guests. Apply now to be part of our team and explore more about our salary structure and benefits.
Requirements
- One year or more relevant experience in customer service to ensure quality support.
- Appropriate tertiary education to support professional development.
- Proven excellent customer service skills to enhance guest interactions.
- Willingness to work on a shifting schedule to meet operational needs.
- Flexible and accommodating attitude to adapt to changing situations.
Responsibilities
- Recruit and register players to the loyalty program to enhance guest participation.
- Promote the loyalty program benefits to increase guest engagement.
- Assist guests with gaming inquiries to ensure a smooth experience.
- Handle membership transactions and complaints to maintain guest satisfaction.
- Execute gaming promotional activities to attract and retain guests.
- Ensure confidentiality of customer information to build trust.
- Coordinate with transportation for guest arrangements to enhance convenience.
Statutory benefits (Philippines)
13th-month pay
Mandatory under PD 851: equivalent to one month's basic salary, paid no later than 24 December each year.
Service Incentive Leave
Five days of paid leave per year after one year of service.
Mandatory contributions
Employer must contribute to SSS, PhilHealth, and Pag-IBIG on the employee's behalf.
Frequently asked questions
Where is this role based?⌃
Based in Metro Manila, National Capital Region (NCR).
How do I apply?⌃
Apply via the employer's career site (link on this page).
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