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Job Description
About the Role
As a Junior Guest Relations Agent in Dubai, you will play a vital role in creating memorable experiences for our guests. Your passion for hospitality and customer service will shine as you greet guests, assist with check-ins, and ensure their stay is enjoyable. This on-site position offers an excellent opportunity to develop your skills in a dynamic environment. If you are eager to learn and grow in the hospitality industry, this role is perfect for you. Explore more about our job opportunities in Dubai.
Responsibilities
- Greet guests upon arrival and complete the check-in process efficiently.
- Process guest departures and handle payments accurately.
- Demonstrate knowledge of hotel offerings and local attractions to enhance guest experiences.
- Recommend hotel amenities and services to maximize guest satisfaction and revenue.
- Respond to guest requests and resolve concerns promptly to ensure a pleasant stay.
Requirements
- Show a passion for hospitality and guest service.
- Exhibit integrity and accountability in all interactions.
- Display strong teamwork and leadership skills.
- Maintain a sense of urgency and discipline in daily tasks.
- Fluency in English; Arabic language skills are a plus.
Benefits
Joining our team as a Junior Guest Relations Agent comes with several benefits. You will receive competitive compensation and opportunities for professional development. Additionally, you will work in a vibrant environment that values teamwork and collaboration. Enjoy the chance to learn about the hospitality industry while making a positive impact on guests' experiences. For more information on salaries in the industry, visit our salaries page.
We also offer visa sponsorship for eligible candidates, making it easier for you to join our team in Dubai.
Requirements
- Show a passion for hospitality and guest service.
- Exhibit integrity and accountability in all interactions.
- Display strong teamwork and leadership skills.
- Maintain a sense of urgency and discipline in daily tasks.
- Fluency in English; Arabic language skills are a plus.
Responsibilities
- Greet guests upon arrival and complete the check-in process efficiently.
- Process guest departures and handle payments accurately.
- Demonstrate knowledge of hotel offerings and local attractions to enhance guest experiences.
- Recommend hotel amenities and services to maximize guest satisfaction and revenue.
- Respond to guest requests and resolve concerns promptly to ensure a pleasant stay.
Statutory benefits (UAE)
Wage Protection System (WPS)
Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).
End-of-Service Gratuity (EOSB)
21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.
Annual leave
Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).
Sick leave
Up to 90 days per year on a structured paid/unpaid schedule once probation completes.
Health insurance
Mandatory employer-provided coverage in Dubai and Abu Dhabi.
Frequently asked questions
Where is this role based?⌃
Based in Dubai, Dubai.
How do I apply?⌃
Apply via the employer's career site (link on this page).
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24 Jul 2026 · 8:40