Junior Guest Service Agent - On-site Position

About the Role

We are seeking a Junior Guest Service Agent to join our team in Metro Manila. This is an on-site position where you will interact directly with guests, ensuring they have a pleasant experience during their stay. Your role is crucial in creating a welcoming atmosphere and providing top-notch service. If you have a passion for customer service and enjoy working in a dynamic environment, this position is for you. Learn more about our company culture and how you can grow with us.

Responsibilities

• Greet guests upon arrival and complete the check-in process efficiently.
• Process guest departures and handle payments accurately.
• Demonstrate knowledge of hotel offerings and local attractions to assist guests.
• Use up-selling techniques to recommend amenities and services to enhance guest experience.
• Respond to guest requests and resolve concerns promptly to ensure satisfaction.

Requirements

• Previous experience in a guest service or front office role is preferred.
• Ability to work flexible hours, including nights and weekends.
• Strong communication skills in English, both written and verbal.
• Interpersonal skills to interact effectively with guests and team members.
• Proficiency in hotel property management systems (PMS) is a plus.
• A positive attitude and a passion for providing excellent guest service.

Benefits

We offer a competitive salary and a supportive work environment. Enjoy a healthy work-life balance with weekends off. Our team members benefit from ongoing training and development opportunities. We also provide health maintenance organization (HMO) coverage to ensure your well-being. Join us and be part of a team that values your contributions and supports your growth. Explore more about our salary structure and benefits.

• Previous experience in a guest service or front office role is preferred.
• Ability to work flexible hours, including nights and weekends.
• Strong communication skills in English, both written and verbal.
• Interpersonal skills to interact effectively with guests and team members.
• Proficiency in hotel property management systems (PMS) is a plus.
• A positive attitude and a passion for providing excellent guest service.

• Greet guests upon arrival and complete the check-in process efficiently.
• Process guest departures and handle payments accurately.
• Demonstrate knowledge of hotel offerings and local attractions to assist guests.
• Use up-selling techniques to recommend amenities and services to enhance guest experience.
• Respond to guest requests and resolve concerns promptly to ensure satisfaction.