Junior Cluster Reservations Agent - On-site in Metro Manila

About the Role

We are looking for a Junior Cluster Reservations Agent to join our team in Metro Manila. This role is crucial for managing reservation requests and ensuring excellent customer service. You will work on-site, collaborating with a supportive team. If you have a passion for hospitality and enjoy helping others, this position is for you. Learn more about our company culture here.

Responsibilities

• Process cluster reservation requests, changes, and cancellations.
• Verify reservation details and availability for guests.
• Clearly explain guarantee and cancellation policies to callers.
• Document special requests and any guest issues.
• Follow safety and security procedures for guest safety.

Requirements

• At least 1 year of experience in customer service.
• Strong communication skills for effective guest interaction.
• Ability to work well in a team environment.
• Basic knowledge of reservation processing systems is a plus.
• Problem-solving skills for handling guest inquiries.

Benefits

We offer a competitive salary and a supportive work environment. Enjoy weekends off and a healthy work-life balance. You will also have opportunities for growth within the company. We value our employees and provide health maintenance organization (HMO) benefits. To learn more about our compensation packages, visit this page.

If you are ready to take the next step in your career, apply now!

• At least 1 year of experience in customer service.
• Strong communication skills for effective guest interaction.
• Ability to work well in a team environment.
• Basic knowledge of reservation processing systems is a plus.
• Problem-solving skills for handling guest inquiries.

• Process cluster reservation requests, changes, and cancellations.
• Verify reservation details and availability for guests.
• Clearly explain guarantee and cancellation policies to callers.
• Document special requests and any guest issues.
• Follow safety and security procedures for guest safety.