Service Leader - F&B (Room Service) On-site in Metro Manila

Metro Manila, National Capital Region (NCR)Full-timeabout 2 hours ago
Customer Service

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Job Description

About the Role

Join our team as a Service Leader - F&B (Room Service) in Metro Manila. This role is crucial for enhancing guest experiences in our food and beverage services. You will lead a dedicated team, ensuring that every guest interaction is memorable. Your passion for food and beverage will shine as you motivate your team and engage with guests. This position is onsite, allowing you to connect directly with guests and team members.

Responsibilities

  • Engage with guests to create a welcoming atmosphere.
  • Motivate team members to achieve high service standards.
  • Address and resolve guest complaints promptly.
  • Enhance guest satisfaction through attentive service.
  • Support daily operations to ensure smooth service delivery.
  • Oversee the presentation and ambiance of service areas.

Requirements

  • Demonstrate a passion for food and beverage services.
  • Enjoy interacting with guests to enhance their experience.
  • Communicate fluently in English and Tagalog.
  • Experience in a luxury restaurant or 5-star hotel is preferred.
  • Be a self-starter who thrives in a team environment.
  • Embrace challenges and seek opportunities for growth.

Benefits

We offer a competitive salary and a supportive work environment. Enjoy work-life balance with weekends off and opportunities for career advancement. Our team values your well-being, providing health insurance and a positive workplace culture. Join us to grow your career in the vibrant food and beverage industry.

For more opportunities, check out our Metro Manila jobs or explore salary insights for the industry.

Requirements

  • Demonstrate a passion for food and beverage services.
  • Enjoy interacting with guests to enhance their experience.
  • Communicate fluently in English and Tagalog.
  • Experience in a luxury restaurant or 5-star hotel is preferred.
  • Be a self-starter who thrives in a team environment.
  • Embrace challenges and seek opportunities for growth.

Responsibilities

  • Engage with guests to create a welcoming atmosphere.
  • Motivate team members to achieve high service standards.
  • Address and resolve guest complaints promptly.
  • Enhance guest satisfaction through attentive service.
  • Support daily operations to ensure smooth service delivery.
  • Oversee the presentation and ambiance of service areas.

Statutory benefits (Philippines)

  • 13th-month pay

    Mandatory under PD 851: equivalent to one month's basic salary, paid no later than 24 December each year.

  • Service Incentive Leave

    Five days of paid leave per year after one year of service.

  • Mandatory contributions

    Employer must contribute to SSS, PhilHealth, and Pag-IBIG on the employee's behalf.

Frequently asked questions

Where is this role based?

Based in Metro Manila, National Capital Region (NCR).

How do I apply?

Apply via the employer's career site (link on this page).

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