Junior Customer Support Specialist On-site in Makati

About the Role

We are seeking a Junior Customer Support Specialist to join our team in Makati. This is an onsite position where you will play a crucial role in ensuring customer satisfaction. You will assist customers with their inquiries and help them understand our Software-as-a-Service platform. If you are passionate about helping others and have strong communication skills, this role is perfect for you.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Explain applications on the platform to customers.
• Train customers to derive value from the Software-as-a-Service platform.
• Ensure customer satisfaction and provide effective support.
• Acknowledge and resolve customer complaints quickly.
• Respond promptly to inquiries through various channels.
• Provide feedback on the customer service process.
• Identify opportunities to sell additional services to clients.
• Compile daily efficiency and productivity reports.

Requirements

• Diploma or Bachelor's Degree in any field or equivalent experience.
• Experience in customer service roles.
• Proficient in English and Filipino languages.
• Strong computer literacy and tech-savvy skills.
• Excellent interpersonal and communication skills.

Benefits

Joining our team comes with several benefits, including:

• Competitive salary and performance bonuses.
• Opportunities for career growth and development.
• Health Maintenance Organization (HMO) coverage.
• Work-life balance with weekends off.
• Supportive team environment.

If you are interested in this role, please explore more opportunities on our jobs page or check our salary information for insights into compensation. We look forward to your application!

• Diploma or Bachelor's Degree in any field or equivalent experience.
• Experience in customer service roles.
• Proficient in English and Filipino languages.
• Strong computer literacy and tech-savvy skills.
• Excellent interpersonal and communication skills.

• Maintain a positive and professional attitude toward customers.
• Explain applications on the platform to customers.
• Train customers to derive value from the Software-as-a-Service platform.
• Ensure customer satisfaction and provide effective support.
• Acknowledge and resolve customer complaints quickly.
• Respond promptly to inquiries through various channels.
• Provide feedback on the customer service process.
• Identify opportunities to sell additional services to clients.
• Compile daily efficiency and productivity reports.