Junior Front Office Receptionist
Job Description
About the Role
We are looking for a Junior Front Office Receptionist to join our team in Metro Manila. This is an onsite role with a shift pattern of 8 hours, including day and night shifts. Night shift differentials apply. You will provide excellent customer service during check-in and check-out. Your role is crucial in creating a welcoming atmosphere for our guests.
Responsibilities
- Greet guests within 30 seconds of arrival.
- Assist guests with check-in and check-out processes.
- Maintain knowledge of hotel features and services.
- Upsell rooms and transportation services to guests.
- Ensure guest property security and confidentiality.
- Resolve guest issues effectively and gather feedback.
- Participate in employee training and follow company policies.
Requirements
- 1 year of receptionist experience in a hotel.
- College graduate or equivalent professional training.
- Ability to stand and walk for long periods.
- Fluent in English (B2 level).
Benefits
We offer a competitive salary along with a service charge or tips. Meals are provided during shifts, and transport or shuttle services are available for night shifts. You will also receive 13th-month pay and visa sponsorship if needed. Enjoy your days off on weekends, and take advantage of growth opportunities within the company. Join us and build your career in the hospitality industry!
For more job opportunities, check our hospitality listings or explore jobs in Dubai. Learn about salary expectations in the industry.
Requirements
- 1 year of receptionist experience in a hotel.
- College graduate or equivalent professional training.
- Ability to stand and walk for long periods.
- Fluent in English (B2 level).
Responsibilities
- Greet guests within 30 seconds of arrival.
- Assist guests with check-in and check-out processes.
- Maintain knowledge of hotel features and services.
- Upsell rooms and transportation services to guests.
- Ensure guest property security and confidentiality.
- Resolve guest issues effectively and gather feedback.
- Participate in employee training and follow company policies.
Statutory benefits (Philippines)
13th-month pay
Mandatory under PD 851: equivalent to one month's basic salary, paid no later than 24 December each year.
Service Incentive Leave
Five days of paid leave per year after one year of service.
Mandatory contributions
Employer must contribute to SSS, PhilHealth, and Pag-IBIG on the employee's behalf.
Frequently asked questions
Where is this role based?⌃
Based in Metro Manila, National Capital Region (NCR).
How do I apply?⌃
Apply via the employer's career site (link on this page).
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