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Job Description
About the Role
Join our team as a Junior Guest Service Agent at a prestigious 5-star hotel in Dubai. This is an onsite role where you will provide exceptional service to our guests. You will work in shifts, including weekends and holidays, ensuring that every guest feels welcomed and valued. Enjoy a supportive work environment with opportunities for growth.
Responsibilities
- Greet guests promptly upon arrival.
- Assist guests during check-in and check-out processes.
- Handle guest inquiries and resolve issues effectively.
- Maintain accurate records of guest accounts and transactions.
- Communicate guest needs to relevant hotel departments.
- Operate the switchboard and manage guest messaging.
- Promote hotel services and facilities to guests.
- Ensure guest confidentiality and security during transactions.
Requirements
- Experience in Guest Services or a similar role is preferred.
- Must be flexible with working hours, including nights and weekends.
- Strong communication skills in English (B2 level or higher).
- Ability to lift and move luggage as needed.
- Proficiency in a second language is a plus.
- Good organizational skills and attention to detail.
- Experience with cash handling is beneficial.
Benefits
We offer a competitive salary with a service charge and tips that can significantly boost your earnings. Meals are provided during your shifts, ensuring you stay energized throughout the day. Accommodation is included, making your transition to Dubai seamless. We also provide transport allowances to help you commute easily.
As part of our team, you will receive a work visa, allowing you to live and work in the UAE. Enjoy regular days off to recharge and explore the vibrant city of Dubai. There are also opportunities for career growth within our hotel chain, allowing you to advance your hospitality career.
For more job opportunities in Dubai, check out our job listings. If you're interested in learning more about salaries in the hospitality sector, visit our salaries page. Explore other roles in hospitality by visiting our hospitality jobs.
Requirements
- Experience in Guest Services or similar role preferred.
- Flexible with working hours, including nights.
- Strong English communication skills (B2 level).
- Ability to lift and move luggage.
- Proficiency in a second language is a plus.
- Good organizational skills and attention to detail.
- Experience with cash handling is beneficial.
Responsibilities
- Greet guests promptly upon arrival.
- Assist guests during check-in and check-out processes.
- Handle guest inquiries and resolve issues effectively.
- Maintain accurate records of guest accounts and transactions.
- Communicate guest needs to relevant hotel departments.
- Operate the switchboard and manage guest messaging.
- Promote hotel services and facilities to guests.
- Ensure guest confidentiality and security during transactions.
Statutory benefits (UAE)
Wage Protection System (WPS)
Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).
End-of-Service Gratuity (EOSB)
21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.
Annual leave
Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).
Sick leave
Up to 90 days per year on a structured paid/unpaid schedule once probation completes.
Health insurance
Mandatory employer-provided coverage in Dubai and Abu Dhabi.
Frequently asked questions
Where is this role based?⌃
Based in Dubai, Dubai.
How do I apply?⌃
Apply via the employer's career site (link on this page).
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