Junior Healthcare Customer Service Representative On-site in Metro Manila

About the Role

We are seeking a Junior Healthcare Customer Service Representative to join our team in Metro Manila. This is an onsite position that offers a unique opportunity to support insured members and hospital staff. You will play a vital role in ensuring that inquiries and concerns are addressed promptly and effectively. If you are passionate about helping others and are looking to start your career in healthcare customer service, we encourage you to apply.

This role requires proficiency in both English and Filipino, as well as strong phone handling and active listening skills. You will be part of a supportive team that values collaboration and growth.

Responsibilities

• Answer inquiries and concerns from insured members and hospital staff.
• Provide accurate information regarding healthcare services and policies.
• Document interactions and maintain records of customer communications.
• Assist in resolving issues and escalating complex cases to senior staff.

Requirements

• Graduate or undergraduate of any medical allied course (completed at least 3 years).
• Non-medical course graduates with call center experience may apply.
• Proficient in English and Filipino (oral and written).
• Willing to work on shifting schedules, holidays, and weekends.

Benefits

We offer a competitive salary and a supportive work environment. As a member of our team, you will enjoy:

• Opportunities for professional growth and development.
• Health maintenance organization (HMO) coverage.
• Work-life balance with weekends and holidays off.
• A collaborative team culture that values your contributions.

If you are ready to take the next step in your career, apply now to join our team in Metro Manila!

• Graduate or undergraduate of any medical allied course.
• Non-medical graduates with call center experience welcome.
• Fluent in English and Filipino, both spoken and written.
• Willing to work flexible hours, including weekends.

• Answer inquiries and concerns from insured members and hospital staff.
• Provide accurate information regarding healthcare services.
• Document interactions and maintain records of communications.
• Assist in resolving issues and escalate complex cases.