Mid-Level Customer Engagement Specialist On-site in Dubai

About the Role

We are seeking a Mid-Level Customer Engagement Specialist to join our team in Dubai. In this role, you will be responsible for managing customer interactions across various platforms, ensuring a seamless experience for our clients. Your expertise in customer relationship management will help us enhance our engagement strategies and improve overall satisfaction.

As a key member of our team, you will work on developing effective communication scripts and resolving customer inquiries promptly. This position requires fluency in both English and Arabic to cater to our diverse clientele. If you are passionate about customer service and have experience in the beauty industry, we encourage you to apply.

Responsibilities

• Manage all communications received by Brau, including WhatsApp, Instagram, calls, emails, and online bookings.
• Develop and improve customer engagement scripts to enhance client interactions.
• Respond to all inquiries with high standards of professionalism and care.
• Facilitate complaint resolution to ensure customer satisfaction.
• Manage and optimize the salon schedule for efficient operations.
• Meet monthly sales targets to support business growth.

Requirements

• Hold a High School Diploma or higher qualification.
• Have a minimum of 2 years’ experience in contact center or customer service for a luxury brand.
• Demonstrate strong customer relationship management skills.
• Exhibit professional verbal and written communication in English and Arabic.
• Possess effective time management abilities to handle multiple tasks.

Benefits

Joining our team offers you the opportunity to work in a dynamic environment where your contributions are valued. We provide competitive compensation and opportunities for professional growth. Additionally, you will gain exposure to the beauty industry and work alongside a talented team dedicated to excellence.

Explore more about our job opportunities and discover how you can be part of our success. If you are interested in salary insights, visit our salaries page for more information.

We look forward to welcoming a passionate individual who is ready to make a difference in our customer engagement efforts.

• Hold a High School Diploma or higher qualification.
• Have a minimum of 2 years’ experience in contact center or customer service for a luxury brand.
• Demonstrate strong customer relationship management skills.
• Exhibit professional verbal and written communication in English and Arabic.
• Possess effective time management abilities to handle multiple tasks.

• Manage all communications received by Brau, including WhatsApp, Instagram, calls, emails, and online bookings.
• Develop and improve customer engagement scripts to enhance client interactions.
• Respond to all inquiries with high standards of professionalism and care.
• Facilitate complaint resolution to ensure customer satisfaction.
• Manage and optimize the salon schedule for efficient operations.
• Meet monthly sales targets to support business growth.