Mid-Level Customer Service Representative - On-site in Dubai

About the Role

We are seeking a Mid-Level Customer Service Representative to join our team in Dubai. This role is crucial for maintaining strong relationships with our customers. You will be the main point of contact for assigned clients, ensuring their needs are met effectively. If you are passionate about customer service and enjoy working in a collaborative environment, this position is for you.

Responsibilities

• Serve as the main point of contact for assigned customers, addressing their needs promptly.
• Answer customer inquiries via email and phone, providing clear and helpful responses.
• Prepare and submit customized records for customer requests, ensuring accuracy and timeliness.
• Coordinate and manage client projects, keeping all stakeholders informed of progress.
• Process new and revised purchase orders, ensuring all details are correct.
• Provide timely order acknowledgements and shipment status updates to customers.
• Collaborate with cross-functional support teams to resolve customer issues efficiently.

Requirements

• Hold ISCED Level 4 with three years of experience or ISCED Level 3 with five years of experience.
• Demonstrate strong problem-solving skills to address customer concerns effectively.
• Exhibit excellent communication skills in both Arabic and English.
• Possess strong computer skills, including proficiency in CRM systems.
• Ability to operate a keyboard and sit for extended periods.

Benefits

We offer a competitive salary and a supportive work environment. You will have opportunities for professional growth and development. Join us in Dubai and be part of a dynamic team that values collaboration and customer satisfaction. For more information about our company, visit our About Us page. To explore other job opportunities, check out our Dubai job listings.

• Hold ISCED Level 4 with three years of experience.
• Demonstrate strong problem-solving skills.
• Exhibit excellent communication skills in Arabic and English.
• Possess strong computer skills, including CRM proficiency.
• Ability to operate a keyboard and sit for extended periods.

• Serve as the main point of contact for assigned customers.
• Answer customer inquiries via email and phone.
• Prepare and submit customized records for customer requests.
• Coordinate and manage client projects effectively.
• Process new and revised purchase orders accurately.
• Provide timely order acknowledgements and shipment updates.
• Collaborate with cross-functional support teams.