Mid-Level Front Office Agent On-site

About the Role

We are seeking a Mid-Level Front Office Agent to join our team in Metro Manila. This role is essential in providing exceptional service to our guests. As a Front Office Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out processes. Your expertise in customer service and attention to detail will help maintain our high standards of hospitality. If you are passionate about delivering excellent guest experiences, we encourage you to apply.

Responsibilities

• Provide efficient, courteous, and personalized check-in and check-out services to guests.
• Respond promptly to guest inquiries, requests, and concerns to enhance their stay.
• Assign rooms according to guest preferences and availability, ensuring satisfaction.
• Manage all cashiering duties in accordance with hotel policies, maintaining accuracy.
• Uphold Mandarin Oriental’s service excellence standards in all interactions.

Requirements

• Bachelor’s degree in Hospitality Management or a related field is preferred.
• Minimum 1–3 years of experience in Front Office or guest service within a luxury hotel.
• Excellent communication skills in English, both written and verbal.
• Strong interpersonal and customer service skills to engage with guests effectively.
• Detail-oriented with proficiency in PMS systems like Opera or equivalent.
• Basic financial and cashiering knowledge to handle transactions accurately.

Benefits

Joining our team offers numerous benefits, including a competitive salary and opportunities for career growth. We value work-life balance and provide a supportive environment for our employees. Enjoy weekends off and a chance to work in a prestigious hotel setting. We also offer health insurance and other perks to ensure your well-being. If you are looking for a fulfilling career in hospitality, apply now and be part of our dynamic team!

• Bachelor’s degree in Hospitality Management or related field is preferred.
• Minimum 1–3 years of experience in Front Office or guest service.
• Excellent communication skills in English, both written and verbal.
• Strong interpersonal and customer service skills.
• Detail-oriented with proficiency in PMS systems.
• Basic financial and cashiering knowledge.

• Provide efficient, courteous, and personalized check-in and check-out services.
• Respond promptly to guest inquiries, requests, and concerns.
• Assign rooms according to guest preferences and availability.
• Manage all cashiering duties in accordance with hotel policies.
• Uphold Mandarin Oriental’s service excellence standards.