Job Description
About the Role
The Bellman position is essential in providing excellent customer service at our hotel in Metro Manila. As a Bellman, you will be the first point of contact for guests, ensuring their arrival and departure experiences are smooth and welcoming. This role requires strong communication skills and a commitment to teamwork. You will assist guests with their needs and promote our hotel’s services, including the Hilton Honors program. If you are passionate about hospitality and enjoy helping others, this role is for you.
Responsibilities
- Organize and coordinate concierge services to enhance guest experiences.
- Assist guests with requests and inquiries to ensure satisfaction.
- Promote the Hilton Honors program to encourage guest loyalty.
- Manage guest luggage and transportation arrangements efficiently.
- Maintain the lobby appearance and ensure hotel materials are well-presented.
Requirements
- Demonstrate a high focus on customer service to meet guest needs.
- Show a positive impact and initiative in daily tasks.
- Exhibit good organization and coordination skills for smooth operations.
- Ability to work under pressure while maintaining professionalism.
- Flexibility to adapt to changing guest demands and hotel needs.
Benefits
We offer a competitive salary and a supportive work environment. Enjoy a work-life balance with weekends off. Opportunities for growth and development are available within our organization. Join our team and be part of a culture that values teamwork and excellence in service. For more information about our company and other job openings, visit our careers page or check our salary guide.
Requirements
- Demonstrate a high focus on customer service to meet guest needs.
- Show a positive impact and initiative in daily tasks.
- Exhibit good organization and coordination skills for smooth operations.
- Ability to work under pressure while maintaining professionalism.
- Flexibility to adapt to changing guest demands and hotel needs.
Responsibilities
- Organize and coordinate concierge services to enhance guest experiences.
- Assist guests with requests and inquiries to ensure satisfaction.
- Promote the Hilton Honors program to encourage guest loyalty.
- Manage guest luggage and transportation arrangements efficiently.
- Maintain the lobby appearance and ensure hotel materials are well-presented.
Statutory benefits (Philippines)
13th-month pay
Mandatory under PD 851: equivalent to one month's basic salary, paid no later than 24 December each year.
Service Incentive Leave
Five days of paid leave per year after one year of service.
Mandatory contributions
Employer must contribute to SSS, PhilHealth, and Pag-IBIG on the employee's behalf.
Frequently asked questions
Where is this role based?⌃
Based in Metro Manila, National Capital Region (NCR).
How do I apply?⌃
Apply via the employer's career site (link on this page).
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