On-site Contact Center Specialist in Makati

About the Role

We are seeking a dedicated On-site Contact Center Specialist to join our team in Makati. In this role, you will oversee daily operations in our Cross Border Services Operations. You will provide support for Mastercard products and services while engaging with customers through various channels. This position requires fluency in Mandarin and strong customer support skills.

Your ability to communicate effectively and solve problems will be essential in improving our services. If you are looking for a role that offers growth and the chance to make a difference, this is the opportunity for you. For more information about similar roles, check out our remote job listings.

Responsibilities

• Manage daily operations of Cross Border Services Operations.
• Provide support for Mastercard products and services.
• Engage with customers through multiple channels to meet their needs.
• Act as the voice of the customer to drive service improvements.
• Perform trend analysis to find areas for improvement.
• Investigate and resolve consumer product and service issues.

Requirements

• Hold a college degree in Business Administration or Communication.
• Have 3-5 years of experience in financial services or customer service.
• Demonstrate advanced skills in customer support.
• Ability to manage small business projects effectively.
• Communicate effectively with stakeholders at all levels.
• Knowledge of consumer service standards and tools is essential.

Benefits

This position offers a competitive salary and a supportive work environment. You will enjoy a work-life balance with weekends off. We also provide health maintenance organization (HMO) benefits and opportunities for professional growth. If you are interested in exploring more about our company culture, visit our company page.

Join us in Makati as we strive to enhance customer experiences and improve our services. Apply now and take the next step in your career!

• Hold a college degree in Business Administration or Communication.
• Have 3-5 years of experience in financial services or customer service.
• Demonstrate advanced skills in customer support.
• Ability to manage small business projects effectively.
• Communicate effectively with stakeholders at all levels.
• Knowledge of consumer service standards and tools is essential.

• Manage daily operations of Cross Border Services Operations.
• Provide support for Mastercard products and services.
• Engage with customers through multiple channels to meet their needs.
• Act as the voice of the customer to drive service improvements.
• Perform trend analysis to find areas for improvement.
• Investigate and resolve consumer product and service issues.