On-site Customer Service Specialist in UAE

About the Role

We are seeking an On-site Customer Service Specialist in the UAE. This role focuses on enhancing customer satisfaction and improving service delivery. You will work closely with various teams to ensure smooth operations and address customer needs effectively. If you are passionate about customer service and have strong analytical skills, this position is for you.

Responsibilities

• Drive the Number 1 Supplier agenda program to enhance service quality.
• Track shipment generation centrally for Arabia to ensure timely deliveries.
• Oversee weeks coverage status across Arabia to maintain service levels.
• Coordinate loss tree analysis and corrective action plans with stakeholders.
• Track and improve customer service KPIs to meet performance goals.
• Lead alignment between demand, supply, and customer experience teams.
• Identify service gaps and implement continuous improvement actions.

Requirements

• Demonstrate strong analytical skills to solve customer issues.
• Show finance acumen to understand service costs and pricing.
• Exhibit a data-driven mindset to enhance decision-making.
• Possess advanced Excel skills for reporting and analysis.
• Manage multiple stakeholders and priorities effectively.
• Fluency in Arabic is a plus but not mandatory.

Benefits

We offer a competitive salary and comprehensive benefits package. You will gain valuable experience in a dynamic environment. Opportunities for professional growth and development are available. Join us to make a difference in customer service.

Explore more opportunities in the UAE job market or learn about our company culture.

For salary insights, check our salary guide.

• Demonstrate strong analytical skills to solve customer issues.
• Show finance acumen to understand service costs and pricing.
• Exhibit a data-driven mindset to enhance decision-making.
• Possess advanced Excel skills for reporting and analysis.
• Manage multiple stakeholders and priorities effectively.
• Fluency in Arabic is a plus but not mandatory.

• Drive the Number 1 Supplier agenda program to enhance service quality.
• Track shipment generation centrally for Arabia to ensure timely deliveries.
• Oversee weeks coverage status across Arabia to maintain service levels.
• Coordinate loss tree analysis and corrective action plans with stakeholders.
• Track and improve customer service KPIs to meet performance goals.
• Lead alignment between demand, supply, and customer experience teams.
• Identify service gaps and implement continuous improvement actions.