About the Role
TruPorch Homes is seeking a dedicated Remote Customer Service Representative specializing in Hospitality & Guest Support. This unique opportunity allows you to deliver exceptional customer service from the comfort of your home, while avoiding the congested traffic of Manila. We cater to premium short-term rental properties, ensuring that our guests experience the best of both worlds: the comfort of home combined with the service of a boutique hotel.
Responsibilities
- Serve as the primary point of contact for guests, managing inquiries and providing assistance throughout their stay.
- Handle guest communications via inbound calls (VoIP) and messages from platforms like Airbnb, Vrbo, and Booking.com.
- Swiftly troubleshoot and resolve guest issues, coordinating with ground teams for effective solutions.
- Facilitate reservations and modifications, ensuring guest satisfaction and securing positive reviews.
Requirements
- Prior customer service experience preferred, but driven fresh graduates are encouraged to apply.
- Excellent communication skills, with a neutral English accent and near-native written English proficiency.
- Ability to remain calm and composed in high-pressure situations.
- Reliable internet connection (minimum 25 Mbps) and a quiet home office environment.
Benefits
At TruPorch Homes, we offer a supportive work environment with a focus on long-term career growth. Our team members enjoy:
- 100% remote work flexibility.
- A stable career path rather than temporary positions.
- Comprehensive training and continuous support from our team.
This position requires working US hours, including nights and weekends. Visa sponsorship is not provided; candidates must have valid UAE residency.
Explore remote opportunities in the UAE or check our salary benchmarks for more insights.