About the Role
We are seeking a Remote Front Desk Associate - Guest Experience to join our team. This position is ideal for motivated individuals, including fresh graduates and those with experience in customer service, looking to embark on a fulfilling career in the hospitality sector. As a member of our Guest Services department, you will play a vital role in delivering exceptional service to our guests, ensuring their experience is seamless from inquiry to checkout.
Responsibilities
- Manage guest communication through inbound calls and messages across various platforms with professionalism and warmth.
- Troubleshoot and resolve guest issues, coordinating with our ground team when necessary.
- Act as a liaison between guests and our cleaning/maintenance staff to guarantee property readiness for arrivals.
- Assist in managing reservations and follow up with guests to encourage 5-star reviews.
Requirements
- A fresh graduate or 1 to 5 years of experience in Guest Services, Front Desk, BPO customer service, high-end dining, or healthcare.
- Exceptional communication skills with a neutral English accent and strong writing capabilities.
- Proficient with technology and quick to adapt to new software and tools.
- Reliable internet connection (minimum 25 Mbps) and a quiet home office environment.
Benefits
We offer a supportive work environment with several benefits:
- 100% remote work, allowing you to operate from home.
- 10 days of paid time off (PTO) annually, with potential increases over time.
- Opportunities for career growth and annual salary increases based on performance.
- Comprehensive training on the US short-term rental market.
Visa sponsorship is not provided for this role. Candidates must have valid UAE residency.
If you’re interested in exploring remote opportunities in the UAE, apply today!