Sea Logistics Customer Care Specialist - On-site in Pasay

About the Role

We are seeking a Sea Logistics Customer Care Specialist to join our team in Pasay, National Capital Region (NCR). This role is essential for ensuring customer satisfaction and retention in our logistics operations. You will engage directly with customers, addressing their needs and enhancing their experience with our services. This position is onsite, allowing for direct collaboration with your team and clients.

Responsibilities

• Deliver customer engagement to boost satisfaction and retention.
• Establish strong relationships with customer contacts for better service.
• Call existing customers regularly to maintain engagement.
• Log all customer interactions in the CRM system accurately.
• Meet financial targets and strategic goals consistently.
• Provide prompt pricing and manage end-to-end spot quotes.
• Support customers in enhancing their automation processes.
• Complete Customer Profiles and Standard Operating Procedures after initial meetings.
• Track exceptions using the CCL Dashboard effectively.
• Monitor customer profitability to maximize Gross Profit.
• Identify financial risks and work with stakeholders to address them.
• Follow up on overdue accounts receivable to ensure timely payments.

Requirements

• Have experience in freight forwarding to understand logistics.
• Show advanced decision-making skills to solve customer issues.
• Be fluent in the local language and have strong English skills.
• Possess financial acumen for effective decision-making.
• Demonstrate strong collaboration skills for team success.
• Exhibit a customer-oriented mindset to enhance service quality.
• Be open to change and continuous improvement efforts.
• Be proactive and solutions-focused in your approach.

Benefits

We offer a competitive salary and a supportive work environment. You will enjoy opportunities for career growth and development. Our team values work-life balance, ensuring you have time for personal commitments. Additionally, we provide health maintenance organization (HMO) benefits to support your well-being. Join us to be part of a dynamic team that prioritizes customer satisfaction and employee growth.

For more information on similar roles, check our remote job listings or explore our salary insights.

• Have experience in freight forwarding to understand logistics.
• Show advanced decision-making skills to solve customer issues.
• Be fluent in the local language and have strong English skills.
• Possess financial acumen for effective decision-making.
• Demonstrate strong collaboration skills for team success.
• Exhibit a customer-oriented mindset to enhance service quality.
• Be open to change and continuous improvement efforts.
• Be proactive and solutions-focused in your approach.

• Deliver customer engagement to boost satisfaction and retention.
• Establish strong relationships with customer contacts for better service.
• Call existing customers regularly to maintain engagement.
• Log all customer interactions in the CRM system accurately.
• Meet financial targets and strategic goals consistently.
• Provide prompt pricing and manage end-to-end spot quotes.
• Support customers in enhancing their automation processes.
• Complete Customer Profiles and Standard Operating Procedures after initial meetings.
• Track exceptions using the CCL Dashboard effectively.
• Monitor customer profitability to maximize Gross Profit.
• Identify financial risks and work with stakeholders to address them.
• Follow up on overdue accounts receivable to ensure timely payments.