Senior Host, On-site Resorts & Loyalty Marketing
Job Description
About the Role
As a Senior Host in Resorts & Loyalty Marketing, you will play a vital role in enhancing guest experiences at our on-site resorts in Metro Manila. Your primary focus will be on recruiting players into our loyalty program and ensuring that guests receive exceptional service. This position requires a strong commitment to customer satisfaction and effective communication in English. You will work onsite, contributing to a dynamic team that values collaboration and guest engagement.
Responsibilities
- Recruit players to the loyalty program through engaging on-floor interactions.
- Assist guests with membership-related transactions to ensure smooth experiences.
- Provide professional service that maximizes guest satisfaction and loyalty.
- Promote loyalty program benefits to guests, enhancing their overall experience.
- Handle customer complaints and inquiries with empathy and efficiency.
- Execute gaming promotional activities to attract and retain guests.
- Coordinate with transportation services for seamless guest arrangements.
Requirements
- One year or more of relevant experience in customer service roles.
- Appropriate tertiary education that supports your role.
- Proven excellent customer service skills that enhance guest experiences.
- Fluency in English; knowledge of additional languages is a plus.
- Flexibility in working hours to accommodate guest needs.
Benefits
We offer a competitive salary and a supportive work environment that prioritizes work-life balance. Enjoy weekends off and opportunities for professional growth within our organization. Additionally, we provide health maintenance organization (HMO) benefits to ensure your well-being. Join us to be part of a team that values your contributions and fosters a culture of excellence.
For more opportunities, check out our job listings or learn about our salary structures. We are excited to welcome you to our team!
Requirements
- One year or more of relevant experience in customer service roles.
- Appropriate tertiary education that supports your role.
- Proven excellent customer service skills that enhance guest experiences.
- Fluency in English; knowledge of additional languages is a plus.
- Flexibility in working hours to accommodate guest needs.
Responsibilities
- Recruit players to the loyalty program through engaging on-floor interactions.
- Assist guests with membership-related transactions to ensure smooth experiences.
- Provide professional service that maximizes guest satisfaction and loyalty.
- Promote loyalty program benefits to guests, enhancing their overall experience.
- Handle customer complaints and inquiries with empathy and efficiency.
- Execute gaming promotional activities to attract and retain guests.
- Coordinate with transportation services for seamless guest arrangements.
Statutory benefits (Philippines)
13th-month pay
Mandatory under PD 851: equivalent to one month's basic salary, paid no later than 24 December each year.
Service Incentive Leave
Five days of paid leave per year after one year of service.
Mandatory contributions
Employer must contribute to SSS, PhilHealth, and Pag-IBIG on the employee's behalf.
Frequently asked questions
Where is this role based?⌃
Based in Metro Manila, National Capital Region (NCR).
How do I apply?⌃
Apply via the employer's career site (link on this page).
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