Job Title: Card Reconciliation Officer
Location: Lagos
Key Responsibilities
Card Transaction Reconciliation:
- Perform daily reconciliation of card transactions across all payment channels, including:
- POS Transactions
- ATM Transactions
- Web/IPG Transactions
- Credit Card Transactions
- Agency Banking Transactions
- Other Digital payments transactions.
- Reconcile transactions between:
- Mambu
- Card Management System
- Payment Switches (Interswitch, Mastercard, etc.)
- Settlement Banks
- Internal General Ledger accounts
- Ensure all reconciliation activities are completed within the approved Service Level Agreements (SLAs).
General Ledger Reconciliation:
- Reconcile all card-related General Ledger (GL) accounts on a daily basis.
- Monitor outstanding balances and investigate unreconciled items.
- Ensure suspense and settlement GLs are cleared promptly.
- Maintain reconciliation schedules and supporting documentation.
Exception Management:
- Investigate and resolve reconciliation breaks and settlement discrepancies.
- Track aged outstanding items until resolution.
- Escalate unresolved exceptions in accordance with established procedures.
- Coordinate with internal and external stakeholders to resolve exceptions within agreed timelines.
Settlement Validation:
- Validate settlement reports received from payment schemes, payment switches, and settlement banks.
- Confirm settlement amounts agree with transaction processing records.
- Identify duplicate settlements, missing settlements, failed settlements, and settlement variances.
- Monitor settlement timelines and ensure prompt escalation of delays.
Reporting
Prepare and distribute:
- Daily Card Reconciliation Report
- Outstanding Reconciliation Items Report
- Settlement Exception Report
- GL Reconciliation Report
- Aged Outstanding Items Report
- Monthly Management Reconciliation Dashboard
- Operational Loss Report (where applicable).
Operational Risk & Control:
- Ensure compliance with approved reconciliation procedures and internal control standards.
- Identify operational control weaknesses and recommend improvements.
- Maintain complete audit trails for all reconciliation activities.
- Report operational incidents, control breaches, and suspected fraudulent activities promptly.
Process Improvement:
- Recommend automation opportunities for reconciliation activities.
- Participate in User Acceptance Testing (UAT) for new card products and system enhancements.
- Contributes to the continuous improvement of reconciliation processes and controls.
Requirements
Experience:
- Minimum of 2–4 years' experience in Banking Operations, Card Operations, Reconciliation, Settlement, Finance Operations, or Electronic Payments.
- Experience in card reconciliation within a commercial bank, fintech, or payment service provider is an added advantage.
Technical Knowledge:
- Good understanding of card transaction lifecycle and settlement processes.
- Knowledge of payment schemes such as Interswitch, Mastercard, NIBSS
- Understanding of General Ledger reconciliation.
- Knowledge of electronic payment operations.
- Familiarity with Core Banking Systems (e.g., Mambu) is an advantage.
- Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
Application Closing Date
Not Specified.
Interested and qualified candidates should:
Click here to apply online
