Job Title: E-Payment Settlement Officer
Location: Lagos
Key Responsibilities
Settlement Operations:
- Perform daily settlement of all electronic payment transactions across all payment channels.
- Monitor settlement activities with payment switches, settlement banks, and other payment partners.
- Ensure timely settlement of customer transactions in accordance with agreed SLAs.
- Investigate and resolve settlement failures and delays.
- Identify opportunities to improve settlement and reconciliation processes.
- Recommend automation initiatives to reduce manual intervention.
- Participate in system testing and implementation of new payment products.
Reconciliation:
- Perform daily reconciliation of settlement General Ledger (GL) accounts.
- Reconcile transactions across payment channels, settlement banks, and internal systems.
- Investigate and resolve reconciliation breaks within agreed timelines.
- Maintain supporting documentation and reconciliation evidence.
Exception Management:
- Identify and investigate settlement exceptions.
- Resolve failed, pending, and unmatched transactions.
- Escalate unresolved issues promptly to the appropriate stakeholders.
- Maintain an exception register and track resolution to closure.
Payment Operations:
- Monitor payment processing activities to ensure successful transaction completion.
- Process settlement adjustments, reversals, and corrections in accordance with approved procedures.
- Ensure all manual postings are appropriately authorized.
Reporting:
- Prepare daily and weekly settlement and reconciliation proof and report.
- Produce exceptions and ageing reports.
- Report outstanding reconciliation items to management.
- Provide operational performance metrics and dashboards.
Stakeholder Management:
- Liaise with payment switches, settlement banks, fintech partners, and internal teams.
- Coordinate with Technology, card business, Finance, Risk, Internal Control, and Customer Experience to resolve operational issues.
- Participate in meetings relating to payment settlements.
Operational Risk & Compliance:
- Ensure compliance with internal policies, operational procedures, and regulatory requirements.
- Maintain complete audit trails for all settlement activities.
- Support internal and external audits by providing required documentation.
- Escalate operational risk events and control breaches promptly.
Requirements
Required Qualifications, Skills and Experience:
- HND / B.Sc. in Accounting, Finance, Economics, Business Administration, or related field.
- Sound understanding of electronic payment systems, banking operations, and settlement processes.
- Minimum of 2–4 years' experience in banking operations, e-payment operations, settlement, reconciliation, or transaction processing.
- Practical knowledge of Interswitch settlement, Mastercard settlement processing, and other electronic payment schemes
- Experience in General Ledger (GL) reconciliation, settlement exception management, and transaction investigation.
- Proficiency in Microsoft Excel and other Microsoft Office applications, with the ability to analyze large transaction volumes and prepare operational reports.
- Good understanding of banking controls, operational risk management, and regulatory requirements relating to payment operations.
- High level of integrity, accountability, and professionalism
- Strong analytical and problem-solving skills.
Required Skills & Competencies:
- Strong analytical and reconciliation skills.
- Sound knowledge of electronic payment and settlement processes.
- Understanding of banking operations and General Ledger reconciliation.
- Excellent attention to detail and problem-solving ability.
- Strong communication and stakeholder management skills.
- Proficiency in Microsoft Excel and reporting tools.
- Ability to work under pressure and meet strict deadlines.
- High level of integrity, accountability, and professionalism.
- Knowledge of banking applications and payment platforms.
Application Closing Date
Not Specified.
Interested and qualified candidates should:
Click here to apply online
