About the role

Full description from the employer source. Apply via the official link when ready.

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are recruiting to fill the position below:

Job Title: Contact Centre Agent

Location: Oshodi, Lagos
Employment Type: Full-time

Job Duties/ Responsibilities/ Accountabilities

Handle customer complaints or enquiries via telephone, emails or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers..
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and call centre policies.
Compile reports.

Working Hours:

You are required to work, on a shift system, Monday to Saturday and must clock in a total of Forty (40) working hours weekly.

Requirements

Candidates should possess a Bachelor's Degree, HND, OND qualification with 1 - 2 years work experience.

Salary
N75,000 / month.

Application Closing Date
31st August, 2026.

Interested and qualified candidates should send their CV to: apply@consollimited.com using the job title as the subject of the email.

Requirements

Bachelor's Degree, HND, OND qualification
1 - 2 years work experience

Responsibilities

Handle customer complaints or enquiries via telephone, emails or text messages
Provide customers with needed information and support
Make outbound calls
Receive inbound calls
Ensure that customers/callers are satisfied
Gather information from customers
Consistently ensure call(outbound/inbound) quality
Contribute to team effort by accomplishing related results as needed
Exhibit competent product knowledge
Promote good listening skills

Key skills

customer servicecall handlingoutbound callsinbound callscomplaint resolutionproduct knowledgereport compilationcomputer literacy

About ConSol Limited

About the Company

ConSol Limited

Customer Service

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Same hiring drive · 2 open roles

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This employer posted multiple positions together. Apply to every role you fit.

Customer Service Representative
Oshodi, Lagos
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Contact Centre Agent

About the Company

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