About the role

Full description from the employer source. Apply via the official link when ready.

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Oshodi, Lagos
Employment Type: Full-time

Job Duties / Responsibilities / Accountabilities

Handle customer complaints or enquiries via telephone, emails or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers..
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and call centre policies.
Compile reports.

Education Qualification

Minimum of an ND in Mass Communications or any related field.

Salary
N75,000 monthly.

Application Closing Date
31st August, 2026.

Interested and qualified candidates should send their CV to: apply@consollimited.com using the job title as the subject of the email.

Note: Kindly pay attention of the salary details included in the advert.

Requirements

Minimum of an ND in Mass Communications or any related field

Responsibilities

Handle customer complaints or enquiries via telephone, emails or text messages
Provide customers with needed information and support
Make outbound calls
Receive inbound calls
Ensure that customers/callers are satisfied
Gather information from customers
Consistently ensure call(outbound/inbound) quality
Contribute to team effort by accomplishing related results as needed
Exhibit competent product knowledge
Promote good listening skills

Key skills

customer complaint handlingcustomer enquiry handlingoutbound callsinbound callsproduct knowledgegood listening skillscall script adherencereport compilation

About ConSol Limited

About the Company

ConSol Limited

Customer Service

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