Customer Care Representative (NYSC) at The Vault Recruitment | Ha | Handmework

Overview

Full description from the employer source. Apply via the official link when ready.

The Vault Recruitment (TVR) is a fast growing recruitment firm specializing in connecting top talent with SME's and Startup organizations. Our team of experienced recruiters understands the unique needs and challenges of the modern job market and uses our extensive network and industry knowledge to find the best candidates for our clients.

We are recruiting to fill the position below:

Job Title: Customer Care Representative (NYSC)

Job ID: TEM001
Location: Ikeja, Lagos

Job Summary

We are seeking a friendly, professional, and customer-focused NYSC Corps Member to join our team as a Customer Care Representative.
The ideal candidate will be responsible for handling customer inquiries, resolving complaints, providing product or service information, and ensuring an excellent customer experience.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, social media, and other communication channels.
Resolve customer complaints and issues effectively while maintaining a positive customer experience.
Provide accurate information about products, services, and company policies.
Maintain detailed records of customer interactions, feedback, and transactions.
Escalate complex customer issues to the appropriate department when necessary.
Follow up with customers to ensure satisfactory resolution of concerns.
Assist in managing customer databases and updating customer information.
Support customer satisfaction initiatives and service improvement efforts.
Prepare periodic reports on customer interactions and feedback.
Perform other customer service-related duties as assigned.

Requirements

Bachelor's Degree or HND in any relevant discipline.
Must be a serving NYSC Corps Member.
Strong verbal and written communication skills.
Excellent interpersonal and customer service skills.
Proficiency in Microsoft Office Suite and basic computer applications.
Ability to remain calm and professional when handling customer complaints.
Strong problem-solving and conflict-resolution skills.
Must be a resident in Ikeja or nearby areas for easy commute.

Salary
N50,000 / month.

Application Closing Date
16th September, 2026.

Interested and qualifid candidates should:
Click here to apply online

Responsibilities

Respond to customer inquiries via phone, email, social media, and other communic
Resolve customer complaints and issues while maintaining a positive customer exp
Provide information about products, services, and company policies.
Maintain records of customer interactions, feedback, and transactions.
Escalate complex customer issues to the appropriate department.

Requirements

Bachelor's Degree or HND in any relevant discipline.
Must be a serving NYSC Corps Member.
Strong verbal and written communication skills.
Excellent interpersonal and customer service skills.
Proficiency in Microsoft Office Suite and basic computer applications.
Ability to remain calm and professional when handling customer complaints.
Strong problem-solving and conflict-resolution skills.
Must be a resident in Ikeja or nearby areas for easy commute.

Key skills

Customer serviceVerbal and written communicationInterpersonal skillsProblem-solvingConflict resolutionMicrosoft Office SuiteComplaint handling

Customer Care Representative (NYSC)

Overview

Responsibilities

Requirements

Key skills

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