Customer Experience (CX) Optimization Specialist at Fairmoney Microfinance Bank

Collaborating closely with Product and Engineering teams, you will identify and resolve customer pain points, lead weekly CX governance meetings, and monitor key performance indicators to foster continuous improvement. Ideal candidates bring at least three years of experience in CX operations, contact centers, business intelligence, or process improvement, with strong skills in SQL, BigQuery, and Tableau dashboard creation. Proficiency in Freshworks administration and stakeholder management is essential, alongside the ability to coordinate cross-functional projects. Experience in fintech or digital financial services and chatbot technology enhances your fit for this full-time, hybrid position. Lagos serves as a vibrant fintech hub where customer experience innovation is critical for competitive advantage. Working at Fairmoney places you at the center of this dynamic industry, contributing to improved financial inclusion through cutting-edge digital solutions. While the salary is not specified, this role offers opportunities for professional growth within fintech and digital banking sectors. Employees benefit from private health insurance, pension plans, training, and performance bonuses. To stand out, emphasize your technical expertise in SQL and Freshworks automation, quantify improvements in CX metrics you have driven, and highlight any fintech or chatbot experience in your application materials. Apply confidently for the Customer Experience (CX) Optimization Specialist position at Fairmoney Microfinance Bank in Lagos. The company welcomes your application to contribute to their expanding impact in digital banking and customer satisfaction enhancement.