Customer Service Officer

Job Title: Customer Service Officer

Location: Egbeda, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a friendly, proactive, and customer-focused Customer Service Officer to support the daily operations of a pharmacy.

Key Responsibilities

• Attend customers' enquiries and provide prompt, professional assistance.
• Assist customers with general pharmacy product enquiries and direct clinical questions to the Pharmacist where necessary.
• Support community management by engaging customers and responding to comments, messages, and enquiries across social media platforms.
• Build and maintain positive relationships with customers and online communities.
• Follow up with customers to improve satisfaction, retention, and overall customer experience.
• Assist with order processing, product enquiries, and customer follow-ups.

Requirements

• OND, HND, or Bachelor’s Degree in Business Administration, Marketing, Mass Communication, or a related field.
• 1-3 years experience as a customer service officer within pharmaceutical environment
• Experience with community management and social media customer engagement.
• Excellent communication and interpersonal skills.

Salary
N150,000 Monthly.

Application Closing Date
19th September, 2026.

Interested and qualified candidates should send their CV and portfolio to: careers@elizabethmaddeux.com using “Customer Service Officer” as the subject of the email.