Customer Service / Operations & Admin Assistant

Job Summary

• We are seeking a smart, organised and responsible Customer Service / Operations & Admin Assistant to support the day-to-day operations .
• The successful candidate will provide excellent customer service, support administrative and store operations, and assist with production activities when required.
• The ideal candidate should be friendly, proactive, detail-oriented, willing to learn and comfortable managing multiple responsibilities within a growing business.

Duties & Responsibilities

• Respond promptly and professionally to customer enquiries across WhatsApp, Instagram, phone calls and other customer service channels.
• Provide customers with accurate product information, recommendations and support with orders and general enquiries.
• Process customer orders and maintain accurate records to ensure orders are completed and delivered appropriately.
• Follow up with customers regarding orders, feedback and repeat purchases to support a positive customer experience.
• Handle customer complaints professionally and escalate complex issues to the Operations Manager when necessary.
• Maintain and update customer records and relevant databases accurately.
• Assist with inventory management, stock-taking and the maintenance of accurate stock records.
• Support the smooth day-to-day running of the store and ensure the workspace remains organised, clean and presentable.
• Provide administrative support, including documentation, filing and record-keeping.
• Coordinate with relevant team members to ensure customer orders are prepared, processed and fulfilled on time.
• Assist with the production, packaging, labelling and preparation of products when required.
• Support the preparation of products and orders for deliveries, corporate orders, events and other business activities.
• Help ensure that company procedures, operational guidelines and service standards are consistently followed.
• Carry out other reasonable administrative and operational duties required to support the smooth running of the business.

Qualifications & Competencies

• OND, HND or Bachelor’s degree in Business Administration, Management, Social Sciences or a related field.
• Previous experience in customer service, administration, retail or operations will be an advantage.
• Strong written and verbal communication skills.
• Basic computer literacy and the ability to use Microsoft Office and/or Google Workspace.
• Good organisational, administrative and record-keeping skills.
• Friendly, professional and customer-focused approach.
• Responsible, honest, dependable and attentive to detail.
• Ability to multitask, prioritise responsibilities and work effectively as part of a team.
• Willingness to learn and support different areas of the business when required.
• Proactive and able to work with minimal supervision.

Salary
N150,000 Monthly.

Application Closing Date
Not Specified.

Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Title as the subject of the email.