Job Title: Customer Service Representative
Location: Abuja (FCT)
Employment Type: Full-time
Job Summary
- We are seeking a Customer Service Representative to join our team.
- The successful candidate will be responsible for providing excellent customer service, managing customer inquiries, coordinating service requests, and ensuring customers have a smooth experience from the point of inquiry through service completion.
- We are looking for someone who is customer-focused, confident, organized, proactive, and able to communicate effectively with both customers and internal teams.
Key Responsibilities
- Attend to customers professionally through phone calls, WhatsApp, social media, and walk-in inquiries.
- Receive and properly document customer service requests and repair/service jobs.
- Provide customers with accurate information regarding services, pricing, job status, and expected timelines.
- Coordinate effectively with technicians and other departments to ensure timely completion of customer jobs.
- Follow up on pending jobs and keep customers informed of progress.
- Handle customer complaints and escalate issues appropriately when necessary.
- Maintain accurate customer and service records.
- Follow up with customers after service completion to ensure satisfaction.
- Identify opportunities to recommend relevant services to customers and support the company's sales objectives.
- Maintain a professional relationship with new and existing customers.
- Ensure company customer service policies and procedures are followed.
- Perform other duties as assigned by management.
Requirements
- HND/B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.
- Previous experience in customer service, front desk, sales, or a related role is an advantage.
- Excellent verbal and written communication skills.
- Good interpersonal and problem-solving skills.
- Ability to remain calm and professional.
- Good organizational and follow-up skills.
- Ability to work effectively with a team.
- Computer literacy and familiarity with operational systems.
- Experience in a service-based or technology-related business is an added advantage.
Application Closing Date
Not Specified.
Interested and qualified candidates should:
Click here to apply online